Call Blocking Feature; Application and Ability to Opt Clause Samples

Call Blocking Feature; Application and Ability to Opt. Out. Effective June 30, 2021, on all WOW! Phone services, WOW! uses a call blocking feature (the “Blocking Feature”), which automatically blocks certain calls that are determined by WOW! in its sole discretion to be likely spam, robocalls or other unwanted calls. You understand and agree that WOW! may use unaffiliated third party databases and directories, as well as other information sources, in implementing the Blocking Feature. Although the features of this Blocking Feature are subject to change at any time by WOW!, calls blocked by WOW! generally fall into these categories (the “Blocked Calls”): (i) Calls from telephone numbers identified by industry sources to be fraudulent, solicitous, or SPAM; (ii) Calls from telephone numbers that have made an abnormal number of attempts to reach WOW! Customers (a.k.a fishing attempts); and (iii) Calls from telephone numbers that are identified in government databases as fraudulent or suspicious. You agree and understand that: i. The Blocking Feature will automatically block the Blocked Calls, so that those calls are not completed to your phone. WOW! may use information sources over which it has no control (such as third party databases and directories) to implement the Blocking Feature, which information may change from time to time. There is a risk that the Blocking Feature will block calls that you may want and so you can opt-out of the Blocking Feature at any time. TO REMOVE THE BLOCKING FEATURE FROM YOUR PHONE SERVICE (WHICH WILL ALSO REMOVE THE CALLER ID ALERT FEATURE), CALL US AT ▇-▇▇▇-▇▇▇-▇▇▇▇. TO REPORT THAT A LEGITIMATE CALL HAS BEEN BLOCKED IN ERROR OR TO REPORT A FRAUDULENT NUMBER THAT SHOULD BE BLOCKED, EMAIL US AT ▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇. For more information on Call Blocking, go to ▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇/▇▇▇▇▇ and select Robocall Blocking & Caller ID Alert from the Topic drop down menu. ii. WOW! may disable or discontinue the Blocking Feature at any time. WOW! will take reasonable steps to notify Customers in advance of any changes to or discontinuation of the Blocking Feature, which notice may be accomplished by reasonable means selected by WOW!, including mail (such as information on your billing statement), email, phone or text and/or posting to the WOW! website. iii. You understand and agree that WOW!’s discontinuance of or change to the Blocking Feature does not constitute a breach by WOW! or a default of WOW!’s service obligations to you. iv. WOW! DOES NOT GUARANTEE THAT THE BLOCKING FEATURE WILL B...
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