Call Center Clause Samples

Call Center. If you elect to use Liberty’s call center to handle customer appointments, customer follow up, tax school calls, or other calls, you must pay to Liberty a fee for each such call pursuant to Liberty’s schedule of call center charges. This schedule is subject to future modification by Liberty.

Call Center. The LightEdge Call Center allows agents to log in/log out for taking calls from a central telephone number. Calls roll to agents via 1 of 5 available ▇▇▇▇ policies (simultaneous, linear, circular, uniform, or weighted). An admin-controlled number of queue slots are available for holding incoming calls for an available agent. While in the queue callers can hear customized music on hold and comfort messages. Statistical reporting is provided for evaluating call center and agent efficiency. Multiple Call Centers can be used within an enterprise, and an agent can subscribe to more than one Call Center. Call Center agents can be distributed among multiple locations. The LightEdge Call Center system is fully integrated requiring no additional equipment. Additional features such as real-time reporting, queue/agent management/monitoring client software and SIP phone queue login/logout are available via Enhanced Reporting, Express Agent, Enhanced Agent and Supervisor options.

Call Center. ESI will provide 24-hours a day, 7-days a week toll-free telephone, IVR and Internet support to assist Sponsor, Sponsor’s agents and Members with Member eligibility and benefits verification, location of Participating Pharmacies or other related Member concerns.

Call Center. As soon as the Customer detects an anomaly, he / she joins the Call Center of the host, whose mission is to identify the incident, to list it and to contact the Competence Center to start the repair process, by identifying the level of severity: • Level 0 corresponds to non-blocking cases. The deadline for taking into account is 8 business hours (subject to the opening hours of the service). If this requires on-site intervention, this will be planned. • Level 1 corresponds to marginally blocking cases. The deadline for taking incidents of this level into account is 4 business hours (subject to the opening hours of the service). If this requires on-site intervention, the response time is D + 1 open to D + 3 worked as appropriate. • Level 2 is a problem that causes total service interruption. The deadline for taking incidents of this into account is immediate (subject to the opening hours of the service). If this requires on-site intervention, the response time is up to 4 hours. The Customer may contact the host by email or phone. In order to guarantee a quality service, we ask the Customer to identify a limited number of correspondents who are informed about the scope of coverage of the contract. This (these) person (s) will be (are) the preferred correspondent (s) of the Provider.

Call Center. As soon as practicable, the Claims Administrator will set up a call center. The number for the call center will be included in the published notices. The call center will: (1) receive requests for any materials described in this Section or available on the Settlement web site; (2) provide information on deadlines to opt-out, object, file a claim, and relevant Court proceedings; and

Call Center. B.4.8.1 The Contractor must provide a call center within the contiguous United States that may be reached via toll free number 24x7, every day of the year. B.4.8.2 The Contractor must clearly identify to callers the method to access services for each distinct Triggering Event. B.4.8.3 Staff at the call center must answer questions in a courteous and professional manner, using the FAQ script, if one is provided by the Purchasing Entity. Additionally, all calls to the call center must be answered by a call center staff member within one (1) minute of the call being placed. Offerors who can supply value add services beyond what is required in sections B.4.1 through B.4.7.2.4 should describe those value‐add services enter the cost(s) for such within their Cost Proposals. Proposed Value Add Options may become part of the Master Agreement, at the Lead State’s sole option. Proposed value‐add services that become part of the Master Agreement will then be accessible by Purchasing Entities, as long as the Participating Addendum contemplates the proposed value‐add services.

Call Center. The Volaris’ telephone service center through which Passengers can request information, acquire and/or change air transportation services.: ▇▇ (▇▇) ▇▇▇▇-▇▇▇▇ 1 855 VOLARIS (8652747) ▇▇▇-▇▇▇▇-▇▇▇▇ ▇▇▇-▇▇▇▇-▇▇▇▇ ▇▇▇-▇▇▇▇-▇▇▇▇ ▇▇▇-▇▇▇▇-▇▇▇▇ Montreal Convention.- The Montreal Convention for the Unification of Certain Rules for International Carriage by Air.

Call Center. As part of its plan to provide meaningful assistance to individuals and small businesses, each Exchange must operate a toll-free hotline to respond to requests for assistance from consumers. HHS will provide future guidance containing more specific information about the requirements for Exchange call centers. Each Exchange should aim to have a call center ready before open enrollment, but States may set up these services earlier to facilitate outreach to consumers and to answer consumer questions about how the Affordable Care Act may affect individual access to health insurance. In addition, a State could explore partnering with its State Consumer Assistance Program or Health Ombudsman program to jointly contract for or to operate a call center as these activities will be very closely related.

Call Center. The call center will be available to receive telephonic reports in the event of an outage within the web application and 80% of calls to the call center will be answered in 20 seconds or less (the “Call Center SLA”, which, together with the Web Application SLA, the “SLAs”).