Common use of Call Management Clause in Contracts

Call Management. Based on information provided by the End-Customer, the Call Center representative will determine the nature of the reported issue and attempt to resolve the problem. If the issue cannot be resolved in a timely manner, the call will be escalated to the appropriate support group. If needed, the appropriate support group will contact End-Customer’s personnel. Intel will monitor the call for response and resolution and track the call through resolution.

Call Management. Based on information provided by the End-Customer, the Call Center representative will determine the nature of the reported issue and attempt to resolve the problem. If the issue cannot be resolved in a timely manner, the call will be escalated to the appropriate support group. If needed, the appropriate support group will contact End-Customer’s personnel. Intel will monitor the call for response and resolution and track the call through resolution.,