Call monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.
Appears in 26 contracts
Sources: Conditions for Communications Services, Service Agreement, Terms and Conditions
Call monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, telemarketing. We do this for training purposes and to improve the purpose quality of training and improving our customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.
Appears in 15 contracts
Sources: Service Agreement, Master Services Agreement, Service Agreement
Call monitoring. 6.1. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by uscalls, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 callsEmergency Calls.
Appears in 7 contracts
Sources: Service Agreement, Service Agreement, Service Agreement
Call monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by us, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.
Appears in 7 contracts
Sources: Service Agreement, Conditions for Communications Services, Conditions for Communications Services
Call monitoring. We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by uscalls, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 callsEmergency Calls.
Appears in 6 contracts
Sources: Service Agreement, Service Agreement, Communications Services Agreement
Call monitoring. We may occasionally monitor monitor, and record calls made to or by us relating to customer services and telemarketing calls made by us, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 calls.
Appears in 1 contract
Sources: Terms and Conditions
Call monitoring. 8.1 We may occasionally monitor and record calls made to or by us relating to customer services and telemarketing calls made by uscalls, for the purpose of training and improving customer care services, including complaint handling. We and/or our suppliers may also record 999 and 112 callsEmergency Calls.
Appears in 1 contract
Sources: Service Agreement