Common use of Call monitoring Clause in Contracts

Call monitoring. Customer represents and warrants that: (i) where Customer’s employees’ calls are recorded, the Customer has the requisite authority and the Customer’s employees’ consents to use, process, and transfer such employees’ personal data (including transfers to third countries that do not have equivalent or adequate data protection laws) solely for purposes of contact center functions and interactions; (ii) if the Customer’s employees’ recorded calls are used for the purpose of workforce performance monitoring and/or disciplinary reasons, Customer will consult all European Works Councils for operation of the Service for EU based Customer employees; and, (iii) Customer will comply with all Data Protection regulators’ notifications and/or registration obligations in to the operation of the Service, including for Customer’s recordings of employees’ calls. Customer shall indemnify and hold harmless Verizon from any Customer employee or other third party claims arising from a breach of these Customer warranties.