Common use of Call monitoring Clause in Contracts

Call monitoring. The Customer agrees that We may monitor and record calls, between Us and the Customer’s respective employees, affiliates and/or sub-contractors, for training purposes, to improve the quality of its customer services and to assist with complaint handling. The Customer undertakes to make its employees, affiliates, and sub- contractors aware of the rights reserved by Us under this clause.

Call monitoring. The Customer agrees that We may monitor and record calls, between Us and the Customer’s respective employees, affiliates and/or sub-contractors, for training purposes, to improve the quality of its customer services and to assist with complaint handling. The Customer undertakes to make its employees, affiliates, and sub- sub-contractors aware of the rights reserved by Us under this clause.