Common use of Call Out Arrangements Clause in Contracts

Call Out Arrangements. 68.1 Territory Generation is an essential service provider and the provision of these services necessitates employees being available for call out on a 24/7 basis. 68.2 Call out refers to a situation where an employee in receipt of availability allowance, or the call out ratio of the extra duty allowance, who is rostered to be available to return to work outside of the span of hours, is required to return to work. 68.3 The priority in all call out situations is prompt restoration of customer services in a safe and reliable manner, and to this end: (a) all employees participating in call out arrangements must be competent to perform the likely work requirements; and (b) flexible call out and response arrangements will be implemented with particular regard given to genuine safety issues and subject to maintenance of appropriate safety standards and seasonal factors. 68.4 An employee may be instructed to participate in the call out roster, but not to such an extent that: (a) the employee is unable to perform their duties efficiently; (b) the employee becomes a danger to them self or to others; or (c) the employee’s personal circumstances, including family responsibilities, are unduly affected. 68.5 Current work practices, particularly in relation to call out crew rosters, numbers and composition, rest periods, and vehicles types and numbers need to be under constant review and reform to meet best practice standards.