Common use of Call Volume Clause in Contracts

Call Volume. Provider shall answer the Volume provided in the applicable Final Forecasts. Handled Volume that exceeds the applicable Final Forecast by [*] percent ([*]%) for any half-hour interval, where Service Level KPIs are not met, will not be included in the Service Level KPI calculation for the applicable Month.

Call Volume. Provider shall answer the Volume provided in the applicable Final Forecasts. Handled Volume that exceeds the applicable Final Forecast by [*] percent ([*]%) for any half-hour [*] interval, where Service Level KPIs are not met, will not be included in the Service Level KPI calculation for the applicable Month.