Callback Guidelines Sample Clauses
The Callback Guidelines clause establishes the rules and procedures for handling callbacks between parties, typically in the context of customer service or technical support. It outlines when and how callbacks should be initiated, who is responsible for making the call, and any timeframes or conditions that must be met. This clause ensures that both parties have clear expectations regarding communication follow-ups, reducing misunderstandings and improving the efficiency of issue resolution.
Callback Guidelines. Stand-by time shall not be used to avoid filling vacant positions. The Swedish Medical Center will schedule procedures in the best interests of the patient and will make a good faith effort to schedule such patient procedures so that call back is not required.
Callback Guidelines. On-call shall not be used to avoid filling vacant positions. UW Medicine/Northwest Hospital & Medical Center will schedule procedures in the best interests of the patient and will make a good faith effort to schedule such patient procedures so that callback is not required. The parties will establish a Call Staffing Committee with a Management Co-Chair and a Union-appointed Co-Chair. The committee shall have an equal number of representatives from management and staff from units with mandatory call. The Union shall appoint the staff representatives. The Chief Nursing Officer shall serve on this committee. The committee shall meet quarterly, develop a charter, and will develop criteria to evaluate the effectiveness of on-call processes.
Callback Guidelines. On-call shall not be used to avoid filling vacant positions. UW Medicine/Northwest Hospital & Medical Center will schedule procedures in the best interests of the patient and will make a good faith effort to schedule such patient procedures so that callback is not required.
Callback Guidelines. On-call shall not be used to avoid filling vacant positions. The Employer will schedule procedures in the best interests of the patient and will make a good faith effort to schedule such patient procedures so that callback is not required.
Callback Guidelines. Stand-by time shall not be used to avoid filling vacant positions. The Swedish Medical Center will schedule procedures in the best interests of the patient and will make a good faith effort to schedule such patient procedures so that call back is not required. Each affected unit or department with mandatory call will establish a Call Staffing Committee with a Management co-chair and a Union appointed staff co-chair. The committee shall have an equal number of representatives from management and physicians, and staff from the unit. The committee shall: · Develop utilization guidelines specific to the type of unit and unit’s patient population that will include urgent/emergent definitions. · Discuss methods by which staff and physicians can be held accountable for meeting the expectations developed by the committee. Committees will review the variance forms. · Participate in a regular review of the call cases in relation to the developed utilization guidelines. The schedule for these review meetings will be developed by the Unit Based Call Staffing Committee. · Serve as the units committee to resolve any other issues relevant to stand-by. A Call Oversight Committee covering all three (3) bargaining units will be established with twelve (12) members selected by the Union and twelve managers selected by Swedish. The committee will meet biannually to accomplish these goals. The committee shall: · Primarily provide information and resource sharing. · Coordinate and facilitate call practices that cross departments such as the holiday call draw. · The committee may also, by consensus, elect to host a broader meeting inviting call committee members from throughout Swedish to participate in a discussion regarding best call practices. Upon request, the call oversight committee and/or department manager will pull callback data for the last three (3) months. In circumstances where 75% or more of the days required one or more callback, an FTE will be created commensurate with the timeframe and scale of the callback data. The following options will be considered: · Salaried on-call positions - See ▇▇▇ · 16-hour weekend shifts · Other incentivized weekend shifts · Expanded hours into the evening If a vacancy is open for more than 2 months, the call committee will re-visit the type of position and what incentives may be required.
Callback Guidelines. On-call shall not be used to avoid filling vacant positions. The Employer will schedule procedures in the best interests of the patient and will make a good faith effort to schedule such patient procedures so that callback is not required. Within ninety (90) days of ratification, the Employer will develop a reporting tool to track and review patterns in call utilization and stand-by hours.