Common use of CANCELLATION AND RESCHEDULING POLICY Clause in Contracts

CANCELLATION AND RESCHEDULING POLICY. 15.1 The Client must confirm all changes and cancellations in writing, referring to the previous booked date and the date to which the Client wishes to transfer the booking. 15.2 An administrative fee of R1 500.00 will be charged for any rescheduling request, and in addition to this, the following fees will apply: (i) if the wedding is rescheduled within 6 – 12 months before the wedding then no additional fees will apply, (ii) if the wedding is rescheduled within 3 - 6 months before the wedding then an additional fee of 10% of the Minimum Spend fee will apply. (iii) no requests for rescheduling will be accepted within three months of the wedding, except in the event of any of the occurrences in paragraph 15.4 below. In such instances the Client will only be liable for the fees set out in paragraph 15.4. 15.3 The wedding will only be regarded as being rescheduled upon written confirmation from the venue, and upon payment of all outstanding amounts incurred due to the rescheduling. 15.4 ▇▇▇▇▇▇▇ Haven reserves the right, upon the provision of written notice to the Client, to cancel any booking forthwith and without liability on its part. In the event of any substantial damage to, or destruction of ▇▇▇▇▇▇▇ Haven unforeseen shortage of labour, strikes, industrial unrest, any act of God, Force Majeure, a pandemic, or any other cause beyond the control of ▇▇▇▇▇▇▇ Haven which shall prevent it from performing its obligations in terms of this agreement, notwithstanding that, in the event of a pandemic. In such instance the Client will be refunded their venue fee minus any actual expenses by the venue to date, banking fees and an hourly rate of R1 000.00 for any services rendered up and until such date. Alternatively, the event can be rescheduled free of charge by up to 12 months from the original date, to a mutually agreed date. 15.5 Should the Client change their mind within the first 14 (FOURTEEN) days then the Minimum Spend fee, or any portion thereof actually paid by the Client (whichever applies) will be repayable after deducting the following fees: any actual expenses incurred by ▇▇▇▇▇▇▇ Haven to date, banking fees and an hourly rate of R1,000.00 for any services rendered up and until such date. This only applies to weddings booked more than three months before the wedding date. Weddings booked within three months of the wedding date cannot be cancelled. 15.6 Any cancellations more than 12 (TWELVE) months before the wedding date and after 14 (FOURTEEN) days from the initial booking will be charged at 20% of the initial booking fee and any actual expenses incurred by ▇▇▇▇▇▇▇ Haven to date, banking fees and an hourly rate of R2,000.00 for any services rendered up and until such date. 15.7 Any cancellations more than 6 months before the wedding date and after 14 (FOURTEEN) days from the initial booking will be charged at 50% of the initial booking fee and any actual expenses incurred by ▇▇▇▇▇▇▇ Haven to date, banking fees and an hourly rate of R2,000.00 for any services rendered up and until such date. 15.8 No requests for cancellation will be accepted within three months of the wedding, except in the event of any of the occurrences in paragraph 15.4 above. In such instance the Client will only be liable for the fees set out in paragraph 15.4.