Common use of CANCELLATION AND RESCHEDULING POLICY Clause in Contracts

CANCELLATION AND RESCHEDULING POLICY. CANDIDATE CANCELLATIONS. ATA will notify Candidates of cancellation and rescheduling policies at the time of registration. This includes registrations completed at call centers, testing sites, or via the ATA Web site. ATA shall allow all Candidates the opportunity to cancel a registration provided that the Candidate calls to cancel at least 24 hours prior to the scheduled appointment. The Candidate may also reschedule an appointment with at least 24 hours notice prior to the scheduled appointment. ATA may not set the cancellation deadline to be greater than 24 hours prior to the appointment, as this impacts customer satisfaction. ATA shall have discretion to be more customer-friendly and make exceptions regarding cancellations and reschedules requested with less than 24-hours advanced notice. If the Candidate does not cancel or reschedule the registration prior to the cancellation deadline, the Candidate shall be designated as a "no-show." Information for which confidential treatment has been requested is omitted and is noted with "+++." An unredacted version of this document has been filed with the SEC. Exhibit A If a voucher or promotional code is used to pay for an exam, the Candidate may not reschedule an exam beyond the expiration date of the voucher or promotion. - ATA CANCELLATIONS. If ATA must cancel a Candidate registration for any reason, ATA will notify the candidate at least one (1) business day (24 hours) prior to scheduled exam. In the event that ATA cannot contact the candidate prior to cancellation, ATA will make appropriate compensation to candidate, such as a free exam at ATA's expense. ATA will report all instances when a candidate's registration is cancelled by ATA. This report should detail the reason(s) why the registration was cancelled. ATA shall design this report, which is subject to approval by MCCL. See Appendix E, Report Key, for additional information on this report.

CANCELLATION AND RESCHEDULING POLICY. CANDIDATE CANCELLATIONS. ATA will notify Candidates of cancellation and rescheduling policies at the time of registration. This includes registrations completed at call centers, testing sites, or via the ATA Web site. ATA shall allow all Candidates the opportunity to cancel a registration provided that the Candidate calls to cancel at least 24 hours prior to the scheduled appointment. The Candidate may also reschedule an appointment with at least 24 hours notice prior to the scheduled appointment. ATA may not set the cancellation deadline to be greater than 24 hours prior to the appointment, as this impacts customer satisfaction. ATA shall have discretion to be more customer-friendly and make exceptions regarding cancellations and reschedules requested with less than 24-hours advanced notice. If the Candidate does not cancel or reschedule the registration prior to the cancellation deadline, the Candidate shall be designated as a "no-show." Information for which confidential treatment has been requested is omitted and is noted with "+++." An unredacted version of this document has been filed with the SEC. Exhibit A If a voucher or promotional code is used to pay for an exam, the Candidate may not reschedule an exam beyond the expiration date of the voucher or promotion. - ATA CANCELLATIONS. If ATA must cancel a Candidate registration for any reason, ATA will notify the candidate at least one (1) business day (24 hours) prior to scheduled exam. In the event that ATA cannot contact the candidate prior to cancellation, ATA will make appropriate compensation to candidate, such as a free exam at ATA's expense. ATA will report all instances when a candidate's registration is cancelled by ATA. This report should detail the reason(s) why the registration was cancelled. ATA shall design this report, which is subject to approval by MCCL. See Appendix E, Report Key, for additional information on this report.