CANCELLATION AND RETURN. 10.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email within 48 hours of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. 10.2 Where a claim of defect is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to replacements or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective. 10.3 The order placed by the Buyer will be prepared and produced by the Seller based on the information written on the order form, it is solely the Buyer's responsibility to order correctly. No refunds or reprints will be made if items produced are not as required but are as ordered. 10.4 As the seller will commence work straight away the legal '14 day cooling off period' is waivered by the Buyer, unless the Buyer informs the Seller in writing to not start the work until after the 14 days. The Buyer still has the right to cancel, but the Buyer must pay for the value of the work that is provided up to the point of cancellation.
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Sources: Terms and Conditions, Terms and Conditions, Sales Contracts