Common use of Cancellation and Termination Policy Clause in Contracts

Cancellation and Termination Policy. a. Cancellation Process: ● Clients can initiate the cancellation process by sending an email to NHM at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇.▇▇▇. A notice period of at least 2 months is required for refunds due to relocation. Clients need to provide a reason for their cancellation request. b. Termination Process: ● NHM can terminate services if the client fails to respect the terms outlined in the learner agreement. NHM will notify clients of termination via email. c. Fees and Penalties: ● Cancellation Fee: 10% of the full value of one term purchased or a 24- hour package. This fee remains consistent regardless of the timing of the cancellation. The remaining balance after deducting the processing fee will be refunded. d. Refund Process: ● Refunds processed within 3 months of the request, issued in the original payment currency (VND or USD) via bank transfer. No fee for transferring credit to another individual. No additional fee if cancellation agreement is made before signing up for services (except potential bank transfer fees for international transfers).

Cancellation and Termination Policy. a. Cancellation Process: ● Clients can initiate the cancellation process by sending an email to NHM at ▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇.▇▇▇. A notice period of at least 2 months is required for refunds due to relocation. Clients need to provide a reason for their cancellation request. b. Termination Process: ● NHM can terminate services if the client fails to respect the terms outlined in the learner agreement. NHM will notify clients of termination via email. c. Fees and Penalties: ● Cancellation Fee: 10% of the full value of one term purchased or a 24- 24-hour package. This fee remains consistent regardless of the timing of the cancellation. The remaining balance after deducting the processing fee will be refunded. d. Refund Process: ● Refunds processed within 3 months of the request, issued in the original payment currency (VND or USD) via bank transfer. No fee for transferring credit to another individual. No additional fee if cancellation agreement is made before signing up for services (except potential bank transfer fees for international transfers).