Common use of Cancellation Process Clause in Contracts

Cancellation Process. 11.1. Unless SWDconnect expressly agrees to the contrary in writing, Customer must cancel services on at least 90 days’ advance notice to take effect at the end of the Initial Period or the Renewal Period, failing which SWDconnect my charge the Customer a cancellation fee. 11.2. Cancellations must be processed through the cancellation request form in the SWDconnect Portal, or Customer must send a cancellation request to ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇. The online cancellation request form will reflect the duration that is left for each Service as well as the cancellation fee (if any) of each Service. Cancellations received by email will be followed up with a quote setting out the cancellation fee (if any) of each Service. 11.3. Email cancellations must contain at least the following information: 11.3.1. The Customer’s account number; and 11.3.2. The description of the Service/s to be cancelled as is described on the Customer’s invoice. 11.4. SWDconnect will not be deemed to have received a cancellation notice unless it has issued Customer with written confirmation of receipt and a unique reference number. If Customer is not furnished with a unique reference number within 48 hours of transmitting its cancellation notice, Customer must escalate to ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇.