Common use of Cancellations and Changes Clause in Contracts

Cancellations and Changes. The agreement (including payment terms) is a legally binding contract and may not be cancelled or amended except as provided in the Conditions. Customer cancellations 4.1) This clause does not apply to any cancellations due to government public health measures. 4.2) If you have to, or want to, cancel your booking after it has been confirmed, you must write to us to advise. 4.3) If you cancel or cut short your booking due to one of the qualifying reasons listed below, and if authorised, the cancellation charges set out in clause below will be waived and you will be entitled to a refund or pro-rata refund (where you curtail your booking) of the monies you have paid for the accommodation element of your booking less a £60 administrative charge, any previously paid amendment fees (if applicable) and any credit card charges previously paid (if applicable). 4.4) A qualifying reason is any one or more of the following: a) illness or pregnancy, meaning that you or a member of the party is unfit to travel. Please note that we will not refund for pregnancy if the relevant person was pregnant before the booking was made and we will not make a refund if the woman is due to give birth within 14 weeks of the arrival date ; b) death; c) redundancy (as long as the employment has been continuous with the same employer for at least two years); d) jury or witness service (in a court of law); e) illness or death of a close relative (a close relative is defined as a husband, wife, civil partner, partner, son or daughter, son-in-law or daughter-in-law, parent, mother-in-law or father-in-law, grandparent, sister or brother, fiancé or fiancée); f) your home is damaged and cannot be lived in because of a fire, storm, flood, subsidence or malicious damage; g) the police have asked you to stay at home, following a burglary at your home or place of business, during the period of your trip or within the seven days before this 4.5) The following do not constitute qualifying reasons: suicide or attempted suicide, deliberate self -injury, the effect of alcohol or drugs; or any other reason which is not specifically referred 4.6) For the purpose of the table below, total accommodation cost means accommodation rental price plus any extra items charged by the Owner such as charges for pets, welcome packs or cots but not including administration fees charged by us for making any changes. Cancellation table: Number of days before the start date of your trip that we receive your notice to cancel (or on which you are deemed to have cancelled) Cancellation charge (in addition to any administration fees you have already paid which are non- refundable) More than 70 days Full standard deposit 57 to 70 days 50% of total accommodation cost 43 to 56 days 60% of total accommodation cost 29 to 42 days 75% of total accommodation cost 8 to 28 days 90% of total accommodation cost 7 days or less 100% of total accommodation cost A ▇▇▇▇▇ who wants to cancel or change a booking must notify the Company immediately by telephone and at the same time confirm in writing; the deposit will be forfeit and the Hirer will pay the balance price on the due date. The Company may waive the price less a £25 administration charge if the boat is re-let. In the event of the operator being unable to re-book the boat the hirer will remain responsible for the full hire price unless covered by the company’s cancellation protection scheme.