Common use of Capacity Management Clause in Contracts

Capacity Management. Capacity Management will assess the business requirements (the required service delivery), the organization’s operation (the current service delivery), the IT infrastructure (the means of service delivery), and will ensure that capacity in all areas of IT service provision and support always exists and is matched to the current and future agreed needs of the business, within designated timeframes. Service Provider’s responsibilities include: 1. Facilitate and lead in the development and documentation of processes and procedures with Service Provider and other Service Component Provider(s). 2. Facilitate and lead information exchange between and among Service Provider and other Service Component Provider(s), DIR and DIR Customer, and/or Third Party Vendor(s) to improve end-to-end Capacity Management. 3. Validate that the Capacity Management process provides an audit trail that meets the legislative and policy requirements to which DIR and DIR Customer must comply. 4. Integrate Service Provider’s Capacity Management process with the Capacity Management processes of other Service Component Provider(s), DIR and authorized Third Party Vendors, with and where the processes interact. 5. Integrate Service Provider’s Capacity Management process with the other Service Management processes, including Service Level Management, Availability Management, IT Service Continuity Management and Financial Management. 6. Coordinate Capacity Management activities across all functions, other Service Component Provider(s), DIR Customer Sites, regions, and Third Party Vendor(s) that provide services to DIR Customer. 7. Conduct regularly scheduled Capacity Management meetings. 7.1. Document and publish Capacity Management meetings status reports to all relevant stakeholders, including DIR, DIR Customers, other Service Component Provider(s) and authorized Third Party Vendors. 8. Communicate and coordinate the Capacity Management Process within Service Provider’s own organization, other Service Component Provider(s), DIR, DIR Customers, and designated Third Party Vendor(s). 8.1. Provide on-going methods for training Service Provider staff, other Service Component Provider(s), DIR, DIR Customers and designated Third Party Vendors on the Capacity Management processes. 9. Facilitate and lead in the definition and documentation of Capacity Management Policies and procedures, as approved by DIR, which set the objectives, scope and principles that will ensure the success of the Capacity Management processes. 9.1. Routinely verify the effective compliance with the Capacity Management Policies and procedures by Service Provider, other Service Component Provider(s), and designated Third Party Vendors. 10. Establish on-going Capacity Planning activities with DIR and DIR Customers in coordination with other Service Component Provider(s) and designated Third Party Vendors. 11. Create, maintain and effectively execute the Capacity Plan that is agreed to by DIR. 11.1. Continually verify the effective execution of the Capacity Plan, by Service Provider, other Service Component Provider(s), and designated Third Party Vendors. 12. Establish a single focal point for Capacity considerations in order to minimize the probability of conflicting priorities. 13. Establish processes and procedures for forecasting DIR and DIR capacity requirements and in coordination with other Service Component Provider(s) and designated Third Party Vendors. 14. Lead demand management activities to encourage Authorized Users to make the most efficient use of the Services and to assist DIR and DIR Customers to minimize its costs while maximizing the value it receives from the Services. 14.1. Develop demand management models and make recommendations to dampen Authorized User demands on systems, when requested by DIR.