Capturing Language Data. Within one year of the appointment of the Language Access Program Manager, KCSO will develop and implement a standardized method through existing data collection systems to document contacts with LEP individuals, consistent with II.A.2.g above. Such contacts may include, but are not limited to, calls for service, field contacts, telephone calls, electronic communications, and complaints. Data to be captured will include the primary language spoken, and the method of language assistance provided, if any. KCSO will continue to assess and adapt its current data capture modalities to improve its capability to capture and document language contacts in a manner that can be assessed and monitored by the Language Access Program Manager.
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