Case Conferences. The Supplier shall attend and participate in case conferences as required by City of York Council. Case conferences shall take place on an ad-hoc basis for any complex cases, to monitor attendance management cases and shall be conducted for one or more cases as requested by the City of York Council. The Supplier shall: Ensure case conferences focus on recommendations to resolve long-term sickness absence and cases of repeated short term absences where a medical condition may be the cause; Provide verbal and written case reports including a summary of the case, prognosis, likely length of absence, reasonable adjustments required and recommendations and actions required by either the Supplier, City of York Council and/or the City of York Council Personnel; and Provide the City of York Council with details of any recommendations made by the Supplier to the City of York Council Personnel and with which the City of York Council Personnel disagrees. The Supplier shall be advised that attendees at case conferences may include line management, HR, relevant Supplier Personnel (such as the occupational health advisor), City of York Council, health and safety advisor, a trade union representative and/or legal advisor, where the City of York Council Personnel has given prior agreement. The Supplier shall be advised that case conferences shall be delivered by telephone, face-to-face, video, on-site and/or off site as required by the City of York Council. The Supplier shall ensure that ad hoc case conferences take place within 5 working days of request by the City of York Council. The Supplier shall ensure multiple case conference (including collation of referrals) take place within ten (10) working days of request by the Contracting Authorities.
Appears in 1 contract
Sources: Occupational Health and Employee Assistance Programme Services Contract
Case Conferences. The Supplier shall attend and participate in case conferences as required by City of York Councilthe Buyers. Case conferences shall take place on an ad-hoc basis for any complex cases, to monitor attendance management cases and shall be conducted for one or more cases as requested by the City of York CouncilBuyers. The Supplier shall: Ensure case conferences focus on recommendations to resolve long-term sickness absence and cases of repeated short short-term absences where a medical condition may be the cause; Provide verbal and written case reports including a summary of the case, prognosis, likely length of absence, reasonable workplace adjustments required and recommendations and actions required by either the Supplier, City of York Council Buyers and/or the City of York Council Buyers Personnel; and Provide the City of York Council Buyers with details of any recommendations made by the Supplier to the City of York Council Buyers Personnel and with which the City of York Council Buyers Personnel disagrees. The Supplier shall be advised that attendees at case conferences may include line management, HR, relevant Supplier Personnel Staff (such as the occupational health advisor), City a member of York Councilthe Buyers workplace adjustments team, health and safety advisor, wellbeing advisor, a trade union representative and/or legal advisor, where the City of York Council Buyers Personnel has given prior agreement. The Supplier shall be advised that case conferences shall be delivered by telephone, face-to-face, video, on-site and/or off site as required by the City of York CouncilBuyers. The Supplier shall ensure that ad hoc case conferences take place within 5 working days of request by the City of York CouncilBuyers. The Supplier shall ensure multiple case conference conferences (including collation of referrals) take place within ten (10) working days of request by the Contracting AuthoritiesBuyers.
Appears in 1 contract
Sources: Framework Agreement