Case Escalation. If Customer reasonably believes Snowflake Support is not performing in a professional manner, or is failing to provide timely responses in accordance with this Policy, Customer may escalate the Support Case using the support escalation process described at the Snowflake Lodge (“Case
Appears in 2 contracts
Sources: Support Policy and Service Level Agreement, Support Policy and Service Level Agreement
Case Escalation. If Customer reasonably believes Snowflake Support is not performing in a professional manner, manner or is failing to provide timely responses in accordance with this Policy, Customer may escalate the Support Case using the support escalation process described at the Snowflake Lodge (“CaseCase Escalation”). Any Support Case escalated by Customer will be directed to Snowflake’s management team for consideration.
Appears in 1 contract
Case Escalation. If Customer reasonably believes Snowflake Support is not performing in a professional manner, manner or is failing to provide timely responses in accordance with this Policy, Customer may escalate the Support Case using the support escalation process described at the Snowflake Lodge Community (“CaseCase Escalation”). Any Support Case escalated by Customer will be directed to Snowflake’s management team for consideration.
Appears in 1 contract
Case Escalation. If Customer reasonably believes Snowflake Support is not performing in a professional manner, or is failing to provide timely responses in accordance with this Policy, Customer may escalate the Support Case using the support escalation process described at the Snowflake Lodge (“CaseCase Escalation”). Any Support Case escalated by Customer will be directed to Snowflake’s management team for consideration.
Appears in 1 contract
Sources: Master Agreement