Common use of CASE RELATED DISPUTE Clause in Contracts

CASE RELATED DISPUTE. Case disputes may be directed by Customer to the Customer Care Centers. In the event of one or more disputes related to the number of cases started, SureSmile, at its own discretion, may give Customer at least three (3) business days’ notice that it desires to audit Customer’s applicable patient records. On the date specified in the notice, which, unless mutually agreed otherwise, shall be a normal business day, Customer shall make available the requested patient medical and office-visit records to SureSmile for auditing by SureSmile’s authorized personnel or third-party representatives. Such an audit by SureSmile will comply with all applicable regulations covering patient Confidential Information.

CASE RELATED DISPUTE. Case disputes may be directed by Customer to the Customer Care Centers. In the event of one or more disputes related to the number of cases Cases started, SureSmile, at its own discretion, may give Customer at least three (3) business days’ notice that it desires to audit Customer’s applicable patient records. On the date specified in the notice, which, unless mutually agreed otherwise, shall be a normal business day, Customer shall make available the requested patient medical and office-visit records to SureSmile for auditing by SureSmile’s authorized personnel or third-party representatives. Such an audit by SureSmile will comply with all applicable regulations covering patient Confidential Information.