Common use of Cases Resolved Clause in Contracts

Cases Resolved. Follow-up Surveys Based on the average volume of referrals and cases over the past three years, Contractor shall perform within the following ranges of service deliverables. However, there is no limit to the number of services provided under this contract and Contractor may exceed the following metrics. Target Metrics Services FY 17-18* (October 1, 2017 - June 30, 2018) FY 18-19 FY 19-20 Intake/Problem Assessment 906 assessments 1245 assessments 1,353 assessments Cases Opened 694 - 750 cases 954-1030cases 1,038- 1,120 cases Proceedings Initiated 592 - 645 proceedings 844-886 proceedings 885-964 proceedings Cases Closed 80% of cases opened (minimum) 80% of cases opened (minimum) 80% of cases opened (minimum) Cases Resolved 442 - 483 cases 626-665 cases 661-723 cases Follow Up Surveys 1 completed survey from 50% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) Information & Referrals 120 minimum for 9-month period 165minimum annually 180 minimum annually -# of presentations 172 - 270 presentations 237-371presentations 258-404 presentations -# of attendees 4,680 - 6,480 6428-8,900 6,989-9,677

Cases Resolved. Follow-up Surveys Based on the average volume of referrals and cases over the past three years, Contractor shall perform within the following ranges of service deliverables. However, there is no limit to the number of services provided under this contract and Contractor may exceed the following metrics. Target Metrics Services FY 17-18* (October 1, 2017 - June 30, 2018) FY 18-19 FY 19-20 Intake/Problem Assessment 906 assessments 1245 assessments 1,353 13531,208 assessments Cases Opened 694 - 750 cases 954-1030cases 1,038- 1,120 1038-1,120926 - 1,000 cases Proceedings Initiated 592 - 645 proceedings 844-886 proceedings 885-964 964790 - 860 proceedings Cases Closed 80% of cases opened (minimum) 80% of cases opened (minimum) 80% of cases opened (minimum) Cases Resolved 442 - 483 cases 626-665 cases 661-723 723590 - 645 cases Follow Up Surveys 1 completed survey from 50% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) Information & Referrals 120 minimum for 9-month period 165minimum annually 180 180160 minimum annually -# of presentations 172 - 270 presentations 237-371presentations 258-404 404230 - 360 ATTACHMENT E-32 DISPUTE RESOLUTION PROGRAM PERFORMANCE FY 2017-2020 presentations -# of attendees 4,680 - 6,480 6428-8,900 6,9896989-9,67796776,240 - 8,640 ATTACHMENT E-32 DISPUTE RESOLUTION PROGRAM

Cases Resolved. Follow-up Surveys Based on the average volume of referrals and cases over the past three years, Contractor shall perform within the following ranges of service deliverables. However, there is no limit to the number of services provided under this contract and Contractor may exceed the following metrics. Target Metrics Services FY 17-18* (October 1, 2017 - June 30, 2018) FY 18-19 FY 19-20 Intake/Problem Assessment 906 assessments 1245 1,208 assessments 1,353 1,208 assessments Cases Opened 694 - 750 cases 954-1030cases 1,038- 1,120 926 - 1000 cases 926 - 1,000 cases Proceedings Initiated 592 - 645 proceedings 844-886 790 - 860 proceedings 885-964 790 - 860 proceedings Cases Closed 80% of cases opened (minimum) 80% of cases opened (minimum) 80% of cases opened (minimum) Cases Resolved 442 - 483 cases 626-665 590 - 645 cases 661-723 590 - 645 cases Follow Up Surveys 1 completed survey from 50% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) 1 completed survey from 50% of cases opened (minimum) Information & Referrals 120 minimum for 9-month period 165minimum 160 minimum annually 180 160 minimum annually -# of presentations 172 - 270 presentations 237-371presentations 258-404 230 - 360 presentations 230 - 360 presentations -# of attendees 4,680 - 6,480 6428-8,900 6,989-9,6776,240 - 8,640 6,240 - 8,640