Center of Excellence. The Center of Excellence is a dedicated group of employees at the Partner company, consisting of maximum 10 Tricentis Software Experts who manage direct communication with Tricentis Support Services. Tricentis will provide support for the Tricentis Software only to the Center of Excellence. Tricentis Software Experts have to be at least certified in the Tricentis Academy Courses AS1, AS2.
Appears in 2 contracts
Sources: Partner Service Level Agreement, Partner Service Level Agreement