Change Control and Advance Notice. The Service Provider shall give advance notice (to be determined at the contract time and included in the SLA) to the public jurisdiction of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number.
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Sources: Technology Software as a Service (Saas) Agreement, Technology Contracts
Change Control and Advance Notice. The Service Provider shall give advance notice (to be determined at the contract time and included in the SLA) to the public jurisdiction City of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number.
Appears in 1 contract
Change Control and Advance Notice. The Service Provider service provider shall give advance notice (to be determined at the contract time and included in the SLA) to the public jurisdiction City of any upgrades (e.g., major upgrades, minor upgrades, system changes) that may impact service availability and performance. A major upgrade is a replacement of hardware, software or firmware with a newer or better version in order to bring the system up to date or to improve its characteristics. It usually includes a new version number.
Appears in 1 contract