Common use of Change Management Reporting Clause in Contracts

Change Management Reporting. Service Provider’s responsibilities include: 1. Create and maintain a Change Schedule of upcoming Releases and Changes as part of the Change Management process. 2. Provide monthly reports in a format agreed with DIR as described in Exhibit 13 and includes at a minimum a breakdown of metrics by type, category, priority, effected service or system, and success/failure. 3. Provide a weekly report in a format agreed with DIR that, at a minimum, includes: 3.1. The status of all Changes active at the beginning of the week and all Changes raised during the week. 3.2. The Changes to be implemented the following week. 3.3. The Changes submitted for approval. 4. Schedule, participate and lead regularly scheduled Change Advisory Board meetings with DIR, DIR Customers and Third Party Vendor(s) as described in Exhibit 6. 5. Review proposed Changes and schedules through a formal walk-through process with DIR, DIR Customers and Third Party Vendor(s), and obtain all necessary approvals for proposed Changes. 6. Provide statistical reporting on change activity to DIR as requested.