Common use of CHANGES TO YOUR AGREEMENT Clause in Contracts

CHANGES TO YOUR AGREEMENT. 15.1 We may change the agreement, the design, functionality, or content of the service, and the agreed rates. If we do, we will let you know at least 1 month in advance. 15.2 During the minimum term of your agreement, you can change your subscription only with our consent. 15.3 Changes to your IBAN account number and/or (billing) address must be reported to us as soon as possible. 16.1 Cancelling at or after the minimum term of your subscription As stated above under Article 6, we have two types of contracts for Sim Only subscriptions: a 1-calendar- month contract and a 24-calendar-month contract. A 24-calendar-month contract cannot be cancelled prematurely. You can cancel your subscription at the end of the contract term, but you must comply with the notice period (1 calendar month with a subscription). For example, if the minimum term of your subscription ends on 1 November, you must cancel by 1 October. If you do not do so, the agreement will continue indefinitely. You can then cancel monthly (per calendar month). You can cancel a Prepaid subscription at any time. 16.2 Premature cancellation The agreement can only be cancelled prematurely in these exceptional circumstances: • if we change something about the agreement or the rates that lets you cancel the agreement. • if we fail to fulfil our obligations and the non-performance is so serious that cancellation is justified. • in the event of death. In all other cases, the agreed contract term remains in force and premature cancellation is impossible. If you cancel, any credit you may still have will expire (e.g. your bundle credit). 16.3 (Premature) cancellation if you object to a change Have we changed something about the agreement or the rates, and do you object to that change? Then, in many cases, you can terminate the agreement without charge, in writing or through our Customer Service department. This can be done with effect from the date the change takes effect. Your cancellation must reach us before the effective date of the change. However, you cannot terminate the agreement (prematurely) if: • the change has no consequences for you or is to your advantage. • you can decline the change. • we discussed the change with you when the agreement was concluded (e.g. periodic change in rates in line with inflation). • the change is mandated by the government. • the change was made at your request. • it involves other situations where this is not required by laws and regulations. 16.4 When can we terminate the agreement? When you have a subscription, we may terminate your agreement at the end of the minimum term of your subscription or thereafter. We comply with the notice period (with a subscription, this is 1 calendar month). We can cancel a Prepaid subscription at any time. We can terminate the agreement early and with immediate effect if: • you go bankrupt or apply for a moratorium. • you have applied for protection under the Debt Repayment (Natural Persons) Act (WSNP). • you are declared legally incompetent, placed under guardianship or otherwise prevented from managing your own money. • you fail to fulfil your obligations under this agreement or any other agreement with us, and you still fail to perform the obligations under the agreement within fourteen (14) days after we request you to do so in writing. • you have received a payment reminder from us, and you have failed to pay by the deadline specified. • you revoke the direct debit authorisation. Did we terminate your agreement prematurely because you did not fulfil your obligations or did not pay? Then we may charge you for the minimum term of the subscription. If we terminate a service, the agreement for that service also ends no later than the termination date. The agreement cannot continue without the service.