Citizen Inquiries. Altumint shall provide, and include on citations, a telephone number to which recipients of citations may call Monday-Friday, 8:00 a.m. to 5:00 p.m. (ET), excluding legal holidays, to speak with a knowledgeable attendant to make inquiries and receive prompt informed answers to questions regarding such citations, billing and payment procedures and status of payments and hearing dates. Altumint may, at Altumint’s expense, employ the services of a customer service call center with properly trained and knowledgeable attendants; Client specifically agrees that such call center’s representatives are Altumint’s agents, and may access and view any and all information relevant and/or necessary for the provision of the Services described hereunder.
Appears in 2 contracts
Sources: Photo Enforcement Services Agreement, Photo Enforcement Services Agreement