Common use of Claim Administration Clause in Contracts

Claim Administration. IMS shall provide Claims administration in accordance with the Arrangement, the Financial Control Plan and the Agreement, which claim administration processing services are outlined below. Any litigation costs not reimbursed by FEMA would be the responsibility of the Customer. IMS may also rely on the information and direction contained in the WYO Flood Program Claims Manual, the FEMA Adjuster Manual, the Flood Insurance Agent's Manual, the Standard Flood Insurance Policy, the WYO Operational Overview, and/or other WYO Flood Program instructional material. a) Claim Management Facilitation. - Twenty-four (24) hour reporting capability, first notice of loss, coverage for verification and WYO Policy claim; - Investigation of WYO Policy claim; - Fast track unit; - Reinspection and audit; - Claims handling standards/best practices; - Claim check issuance; - Management reports; - WYO Policyholder satisfaction surveys; - Special Investigation Unit ("SIU") services; - Salvage & subrogation claim processing; - Litigation support.