Claims and Returns. 3.1. In case the Client's Shipment is damaged, and in the presence of other claims regarding the received Shipment, the Client has the right to file a claim to the Company within 3 (three) calendar days from the moment of receiving the Shipment by the Client or the person specified by the Client in the Meest China Personal Account. The claim should be sent by the Client to the email address ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇. 3.2. The standard period for processing a claim is 10 (ten) business days. This period may be extended unilaterally by the Company if third parties (related services, contractors, etc.) are involved in the examination of the Client's claim. 3.3. In case of receiving the Shipment with damage to the external packaging or content, the Client compiles a corresponding act and submits a claim to the immediate carrier in the presence of a representative of the carrier. 3.4. By this clause, the Client is informed that the storage period of the Shipment in the customs office of the destination country is 1 (one) month from the date of its receipt and may be extended to 2 (two) months at the written request of the Client submitted to the customs office. If within the specified above-mentioned period, the Client (or the person specified by the Client in the Meest China Personal Account) does not provide the Company with written instructions via email to the Company's address ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇ regarding the recipient's address in China (but in any case, the recipient cannot be the Meest China warehouse in China) and does not pay the cost of returning the Shipment to China in the amount of 7 (seven) USD per 1 (one) kg plus 8 (eight) USD for organizing the shipment to China, the Shipment will be disposed of without the Client's consent/permission and without compensation for the value of the Goods contained in the Shipment, as well as without compensation for the cost of organizing the delivery of the Shipment from China to the destination country. At the same time, in case of returning the Client's Shipment to China, the Company is not responsible for passing customs control by the Client's Shipment in China. In the event of the loss of the Client's Shipment on the way to the Destination Point/Country of the original destination – China, the Company does not reimburse/compensate the Client's expenses/payments in the amount of 7 (seven) USD per 1 (one) kg plus 8 (eight) USD for the delivery of the Shipment to China, also does not reimburse the cost of the Goods contained in the Shipment. The Company is not responsible for the passage of the Client's Shipment through transit zones on the way to China. The return of the Client's Shipment to China is carried out according to the postal rules of China, other transit countries (zones), and in case of a repeated stop or additional customs duties in China, the Company is not responsible for their imposition – such payments must be made by the Client independently. 3.5. If the Client (or the person specified by the Client as the recipient in the Meest China Personal Account) does not agree to pay the customs duties in the destination country, the Client has the right to refuse to pay them. The Client regulates these issues independently with customs brokers and customs authorities of the destination country. This function is not included in the list of services provided by the Company. The Shipment may be returned to China by the Client provided that the Client pays for the relevant services of the Company, the cost and procedure of which are determined by clause 3.4. 3.6. By this clause, the Client is informed that the processing period of the Shipment, which was returned from the destination country to China, may be up to 3 (three) calendar months. 3.7. In the event that the Client refuses to receive the Shipment in the destination country, no expenses/payments for organizing the delivery of the Client's Shipment from China to the destination country are compensated by the Company to the Client, as well as the value of the Goods contained in the Shipment is not compensated. 3.8. In the event that the Client (or the person specified by the Client as the recipient in the Personal account of Meest China) refuses to pay the customs duties in the Federal Republic of Nigeria, the Client has the right to refuse payment. The Client regulates these issues independently with customs brokers. This function is not included in the list of services provided by the Company. The Shipment may be returned to China by the Client upon payment of the corresponding services provided by the Company. 3.9. By this clause, the Client is informed that the processing time for the Shipment returned from the Federal Republic of Nigeria may take up to 3 calendar months.
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Sources: Public Offer Agreement
Claims and Returns. 3.1. In case the Client's Shipment is damaged, and in the presence of other claims regarding the received Shipment, the Client has the right to file a claim to the Company within 3 (three) calendar days from the moment of receiving the Shipment by the Client or the person specified by the Client in the Meest China Personal Account. The claim should be sent by the Client to the email address ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.
3.2. The standard period for processing a claim is 10 (ten) business days. This period may be extended unilaterally by the Company if third parties (related services, contractors, etc.) are involved in the examination of the Client's claim.
3.3. In case of receiving the Shipment with damage to the external packaging or content, the Client compiles a corresponding act and submits a claim to the immediate carrier in the presence of a representative of the carrier.
3.4. By this clause, the Client is informed that the storage period of the Shipment in the customs office of the destination country is 1 (one) month from the date of its receipt and may be extended to 2 (two) months at the written request of the Client submitted to the customs office. If within the specified above-mentioned period, the Client (or the person specified by the Client in the Meest China Personal Account) does not provide the Company with written instructions via email to the Company's address ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇ regarding the recipient's address in China (but in any case, the recipient cannot be the Meest China warehouse in China) and does not pay the cost of returning the Shipment to China in the amount of 7 (seven) USD per 1 (one) kg plus 8 (eight) USD for organizing the shipment to China, the Shipment will be disposed of without the Client's consent/permission and without compensation for the value of the Goods contained in the Shipment, as well as without compensation for the cost of organizing the delivery of the Shipment from China to the destination country. At the same time, in case of returning the Client's Shipment to China, the Company is not responsible for passing customs control by the Client's Shipment in China. In the event of the loss of the Client's Shipment on the way to the Destination Point/Country of the original destination – China, the Company does not reimburse/compensate the Client's expenses/payments in the amount of 7 (seven) USD per 1 (one) kg plus 8 (eight) USD for the delivery of the Shipment to China, also does not reimburse the cost of the Goods contained in the Shipment. The Company is not responsible for the passage of the Client's Shipment through transit zones on the way to China. The return of the Client's Shipment to China is carried out according to in accordance with the postal rules of China, other transit countries (zones), and in case of a repeated stop or additional customs duties in China, the Company is not responsible for their imposition – such payments must be made by the Client independently.
3.5. If the Client (or the person specified by the Client as the recipient in the Meest China Personal Account) does not agree to pay the customs duties in the destination country, the Client has the right to refuse to pay them. The Client regulates these issues independently with customs brokers and customs authorities of the destination country. This function is not included in the list of services provided by the Company. The Shipment may be returned to China by the Client provided that the Client pays for the relevant services of the Company, the cost and procedure of which are determined by clause 3.4.
3.6. By this clause, the Client is informed that the processing period of the Shipment, which was returned from the destination country to China, may be up to 3 (three) calendar months.
3.7. In the event that the Client refuses to receive the Shipment in the destination country, no expenses/payments for organizing the delivery of the Client's Shipment from China to the destination country are compensated by the Company to the Client, as well as the value of the Goods contained in the Shipment is not compensated.
3.8. In the event that the Client (or the person specified by the Client as the recipient in the Personal account of Meest China) refuses to pay the customs duties in the Federal Republic of NigeriaSouth Africa, the Client has the right to refuse payment. The Client regulates these issues independently with customs brokers. This function is not included in the list of services provided by the Company. The Shipment may be returned to China by the Client upon payment of the corresponding services provided by the Company.
3.9. By this clause, the Client is informed that the processing time for the Shipment returned from the Federal Republic of Nigeria South Africa may take up to 3 calendar months.
Appears in 1 contract
Sources: Public Offer Agreement