Common use of Client Cancellation Clause in Contracts

Client Cancellation. (a) Where a home care client cancels or changes the scheduled home care service, a full-time or part-time Home Care Worker Non-Clinical will be provided with notice of a change in roster by 5.00pm the day prior and in such circumstances, no payment will be made to the employee. If a full- time or part- time employee does not receive such notice, the employee will be entitled to receive payment for their minimum specified hours on that day. (b) The Employer may direct the employee to make-up time equivalent to the cancelled time, in that or the subsequent fortnightly period. This time may be made up working with other clients or in other areas of the Employer’s business provided the employee has the skill and competence to perform the work. (c) Where a home care client cancels or changes the scheduled home care service to be provided by a full time or part time nurse the affected employee can be re-deployed within either the home care division or can be assigned to the nearest residential aged care facility to be redeployed on any duties within the scope of practice and skillset applicable to a registered nurse. In the event that such redeployment is not possible, the employee will be paid for the rostered time not worked.