Common use of Client Requested Changes Clause in Contracts

Client Requested Changes. All requests for change in service are to be submitted to DYOPATH via a Service Request (via phone or e‐ Mail). The Service Desk will open a Service Desk Ticket, obtain an estimate of level of effort and estimated time of completion once the request has been approved by the Client, and will send the estimates to the Client for approval. Once the approval has been received from the Client, the change will be scheduled and the Client notified of the planned completion date. Lead time for submitting requests vary depending on the magnitude of the change. At a minimum, DYOPATH requires five (5) business days advance notification for any client requested change. In the event the change is an emergency, e.g. an event or issue that could cause a disruption in service or disruption of normal daily business operations, the Client must indicate the emergency nature of the change when requesting the change and DYOPATH will implement the request and expedite the same.

Client Requested Changes. All requests for change in service are to be submitted to DYOPATH via a Service Request (via phone or e‐ e- Mail). The Service Desk will open a Service Desk Ticket, obtain an estimate of level of effort and estimated time of completion once the request has been approved by the Client, and will send the estimates to the Client for approval. Once the approval has been received from the Client, the change will be scheduled and the Client notified of the planned completion date. Lead time for submitting requests vary depending on the magnitude of the change. At a minimum, DYOPATH requires five (5) business days advance notification for any client requested change. In the event the change is an emergency, e.g. an event or issue that could cause a disruption in service or disruption of normal daily business operations, the Client must indicate the emergency nature of the change when requesting the change and DYOPATH will implement the request and expedite the same.