Client Requirements. 4.2.1. Down Time. If needed, Client will allow OneNeck up to twelve (12) consecutive hours of unavailability during Non-Production Hours for Baan application and Oracle each month on a regularly scheduled day as agreed upon by the Parties. The purpose of this monthly period of unavailability is for OneNeck to perform software and data maintenance activities, e.g. database reorganization, general application maintenance.
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Sources: Outsourcing Services Agreement (Adept Technology Inc), Outsourcing Services Agreement (Adept Technology Inc)