Common use of Client Transfers to Subsequent Contractor Clause in Contracts

Client Transfers to Subsequent Contractor. In the event that an existing service provider of SNEMT services will not be receiving a contract award as a result of this solicitation, that provider shall be required to transfer its clients to the new Contractor(s) in its respective Service Area. Any new Contractor(s) must cooperatively participate in the transition of clients currently enrolled in the SNEMT programs. The transition of clients will occur in the 30 to 45 day period of time prior to the current SNEMT contract expiration date of June 30. New Contractor(s) shall participate in the seamless transition of SNEMT services to existing clients currently in SNEMT programs. During a transition of clients, OoA staff will conduct several meetings with the ending and new Contractors to discuss specific operations, transfer of client records, client notification procedures, and the time frame in which these must occur. I SNEMT Client Eligibility Criteria A. Client Eligibility B. Client Priority Criteria II Application, Enrollment And Referral Procedures A. Application Process ▇. ▇▇▇▇▇ Instructions And Client Guidelines C. Transportation Program Service Hours D. Use Of Waiting Lists E OoA Information & Assistance (I&A) Department Resources F. Client Termination Or Suspension Policy G. Client Releases III Trip Scheduling Instructions A. Demand Responsive Reservations B. Scheduling C. Dispatching D. No Show Policy E. Cancellation Notice F. No Passenger Stranded Policy G. Ineligible Trips IV Emergency Procedures A. Incident/Accident Procedures B. Procedures for Emergencies C. Incident Report Form V Client Complaint Procedures A. Notification & Reactions B. Client Complaint Form VI Database Procedures A. Driver’s Trip Sheets B. Client Folders C. Client Database VII Reporting Procedures A. Daily Operations Reporting B. Monthly Reporting VIII Driver & Staffing Policies A. Back-Up Systems B. Driver Dress And Appearance C. Required Driver Tools D. Driver Personnel Policies E. Removal Of Drivers F. Driver Feedback G. Lost And Found H. Driver Training and Safety Programs IX Vehicle Maintenance Schedule A. Preventive Maintenance Schedule B. SNEMT Vehicle Standards