Cloud Support. Under our “Cloud Support” offering, we will provide ongoing access to Cloud expertise to help you maximize the performance and agility and minimize the cost of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Your purchase of Cloud Support entitles you to request Cloud Support up to the number of hours stated on an order for the tasks described above and on the order. Hours not requested during the MCE Service Term will expire. You will be invoiced periodically for Cloud Support delivered in excess of the stated Cloud Support hours at the hourly rates listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support.
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Sources: Software License and Services Agreement, Software License and Services Agreement