Comments and Complaints. Operator shall establish and maintain during the Term prompt and efficient procedures for handling complaints from the public for which Operator receives a Notification. Such procedures shall be consistent with all applicable laws, rules and regulations and the provisions of this Section. Such procedures shall be set forth in writing and copies thereof shall be maintained at Operator’s office and shall be available to the public and the Pilot Cities upon request.
Appears in 2 contracts
Sources: Bay Area Bike Share Program Agreement, Bay Area Bike Share Program Agreement