Communication and Escalation. As a general rule, the SUPPLIER shall communicate via the assigned and agreed channels and contacts. Any binding communications shall be made in writing. Telephone calls and meetings shall be documented by way of written minutes if binding content, measures, agreements or understanding have been reached. Any escalations shall be made to the next higher level of the hierarchy, respectively. Detailed agreements shall be entered into separately between RMMV and the SUPPLIER.
Appears in 2 contracts
Sources: Quality Assurance Agreement, Quality Assurance Agreement