Common use of Communication with the Customer Clause in Contracts

Communication with the Customer. 3.1 Either on confirmation of a Suspected Meter Mix-Up or where the cooperation of a customer is required in respect of a Meter Mix-Up the Registered Users of the Supply Meter Points involved shall inform the customer of the following: A Suspected Meter Mix- Up or a Meter Mix-Up may or has occurred which involves their Supply Meter Point; What is being done to resolve the issue; The impact the resolution of the Meter Mix-Up process may have on their billing arrangements (e.g. may result in a debit or credit to their account); Request their co-operation in resolution of the Suspected Meter Mix-Up as it may be necessary to gain access to their property to complete a Consumption Check; and Inform the customer they may receive a reconciliation bill or credit from their previous gas supplier. Inform the customer they will receive a payment from the Network Operator in line with the requirements of the GSS Regulations post confirmation that a Meter Mix-Up has occurred.