Common use of Communications and Notices Clause in Contracts

Communications and Notices. 18.1 All information will be made available or provided to Client in an easily accessible manner, in English language or other language supported by us, in a clear and comprehensible form. For each transaction made through the Service we shall provide to the Client information about its execution deadline, the fees to which Client will be subject and, if applicable, a breakdown of the fees, provided such information is requested prior to execution. Furthermore, once the fees have been debited from Client’s myPOS account, we shall provide the Client with the following information: (i) a reference number that enables Client to identify each payment and, if applicable, information about the beneficiary; (ii) the amount involved in each payment; (iii) the amount of any fees charged and, if applicable, the corresponding breakdown; and (iv) the date of debit or receipt of a payment order. Client is entitled to request this information to be provided or made accessible regularly, at least once a month, free of charge, provided that Client is allowed to store this information and reproduce it without changes. 18.2 Statements, notices and other communications to Client may be made by mail, email, postings on our website for the Service, by notifications via chat in Client’s online account for the Service or other reasonable means. 18.3 We may communicate with Client regarding the Service by means of electronic communications, including (a) sending email to Client email address or (b) posting notices or communications on the website for the Service, or (c) sending notifications via chat services. Client agrees that we may send electronic communications to Client in relation to any matter relating to Client use of the Service, including the Agreement (and revisions or amendments to the Agreement), notices or disclosures regarding the Service and payment authorizations. Particular communications will be handled as follows: (i) The Agreement will be provided to Client at the sign-up in a printable form; (ii) Changes to this Agreement after the sign-up will be provided in an email sent to Client email address and/or on the website for the Service or the online account; (iii) Except where this Agreement provides otherwise, a notice to terminate this Agreement will be provided in an email sent to Client email address; (iv) Information about balance or transactions or statements will be made available in Client’s account accessible online via Internet or in the online account in transaction history; (v) Information about a suspension of the Service will be made available in Client’s account accessible online via Internet or in the online account; and (vi) Information about the rejection of transactions with e-money will be made available in Client’s account accessible online via Internet or in the online account in transaction history. 18.4 Client should maintain copies of electronic communications by printing a paper copy or saving an electronic copy, and information that is provided to Client in an electronic format is provided under the assumption that Client will be able to print or save such information. 18.5 Any legal notice or subpoena sent to us under this Agreement has to be sent by registered post to our address of registered office, stated below in this Agreement. 18.5.1 Notification of loss, theft, unauthorized use or security breach of the cards, account, POS terminal, mobile application or other payment instruments, must be made immediately to the Contact Center of myPOS Service, on numbers printed on the back of the card or published on the website for the Service or in the online account, or has to be sent, as soon as possible, via e-mail through the registered e-mail of the Client to the e-mail, published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇, or via chat available in the online account of the Client;

Communications and Notices. 18.1 All information will be made available or provided to Client in an easily accessible manner, in English language or other language supported by useasily understandable language, in a clear and comprehensible formform and in English. For each transaction made through the Service we Issuer shall provide to the Client information about its execution deadline, the fees to which Client will shall be subject and, if applicable, a breakdown of the fees, provided such information is requested prior to execution. Furthermore, once the fees have been debited from Client’s myPOS account, we Issuer shall provide the Client with the following information: (i) a reference number that enables Client to identify each payment and, if applicable, information about the beneficiary; (ii) the amount involved in each payment; (iii) the amount of any fees charged and, if applicable, the corresponding breakdown; and (iv) the date of debit or receipt of a payment order. Client is entitled to request this information to be provided or made accessible regularly, at least once a month, free of charge, provided that Client is allowed to store this information and reproduce it without changes. 18.2 Statements, notices and other communications to Client may be made by mail, email, postings on our the Issuer’s website for the Service, by notifications via chat in Client’s online account for the Service or other reasonable means. 18.3 We Issuer may communicate with Client regarding the Service by means of electronic communications, including (a) sending email to Client email address or (b) posting notices or communications on the Issuer’s website for the Service, or (c) sending notifications via chat services. Client agrees that we Issuer may send electronic communications to Client in relation to any matter relating to Client use of the Service, including the Agreement (and revisions or amendments to the Agreement), notices or disclosures regarding the Service and payment authorizationsauthorisations. Particular communications will be handled as follows: (i) The Agreement will be provided to Client at the sign-up in a printable form; (ii) Changes to this Agreement after the sign-up will be provided in an email sent to Client email address and/or on the Issuer’s website for the Service or the online accountService; (iii) Except where this Agreement provides otherwise, a notice to terminate this Agreement will be provided in an email sent to Client email address; (iv) Information about balance or transactions or statements will be made available in Client’s account via e-mail or SMS or via the User Interface of the Service accessible online via Internet or in the online account in transaction historyonline; (v) Information about a suspension of the Service will be made available in Client’s account accessible online via Internet e-mail or in SMS or via the online accountUser Interface of the Service accessible; and (vi) Information about the rejection of transactions with e-money GiftCard will be made available in Client’s account via e- mail or SMS sent to the phone from which the Card is activated or via the User Interface of the Service accessible online via Internet or in the online account in transaction history.online; 18.4 Client should maintain copies of electronic communications by printing a paper copy or saving an electronic copy, and information that is provided to Client in an electronic format is provided under the assumption that Client will be able to print or save such information. 18.5 Any legal notice or subpoena sent to us Issuer under this Agreement has to should be sent by registered post to our Issuer’s address of registered office: iCARD AD, stated below in this Agreement.Business Park ▇▇▇▇▇ ▇▇, ▇▇▇▇▇, ▇▇▇▇, and marked for the attention of "Issuer GiftCard Team", except that: 18.5.1 (i) Notification of loss, theft, unauthorized use or security breach of the cards, account, POS terminal, mobile application or other payment instruments, must be made immediately to the Contact Center of myPOS ServiceIssuer, on numbers printed on the back of the card or published on the website for the Service or in the online account, notified to Client by Issuer or has to be sent, as soon as possible, through "Contact us" on Issuer’s website for the Service; (ii) Notification of application for Card, purchase of e-money, redemption of e-money and/or termination of Wallet and this Agreement should be sent through "Contact us" on Issuer’s website for the Service. (iii) Notification by Client that Client does not agree to the amendment of the Agreement and wishes to terminate the Agreement prior to entry into force of the amendments or notification on termination of Agreement should be sent through "Contact us" on Issuer’s website for the Service. (iv) Customers claims for refunds of unauthorized transactions have to be sent to Issuer with clear explanation of the claim, reasons why does the Clien believe that the transaction is unauthorized and a request for refund, via e-mail through the from Client’s registered e-mail of for the Client Service to the e-mail, published on the website for the Service Service: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇, or . Issuer reserves its right not to honour requests for refunds of unauthorized transactions made via the chat available in the online account channel of the Client;communication.

Communications and Notices. 18.1 All information will be made available or provided to Client in an easily accessible manner, in English language or other language supported by useasily understandable language, in a clear and comprehensible formform and in English. For each transaction made through the Service we Issuer shall provide to the Client information about its execution deadline, the fees to which Client will shall be subject and, if applicable, a breakdown of the fees, provided such information is requested prior to execution. Furthermore, once the fees have been debited from Client’s myPOS account, we Issuer shall provide the Client with the following information: (i) a reference number that enables Client to identify each payment and, if applicable, information about the beneficiary; (ii) the amount involved in each payment; (iii) the amount of any fees charged and, if applicable, the corresponding breakdown; and (iv) the date of debit or receipt of a payment order. Client is entitled to request this information to be provided or made accessible regularly, at least once a month, free of charge, provided that Client is allowed to store this information and reproduce it without changes. 18.2 Statements, notices and other communications to Client may be made by mail, email, postings on our the Issuer’s website for the Service, by notifications via chat in Client’s online account for the Service or other reasonable means. 18.3 We Issuer may communicate with Client regarding the Service by means of electronic communications, including (a) sending email to Client email address or (b) posting notices or communications on the Issuer’s website for the Service, or (c) sending notifications via chat services. Client agrees that we Issuer may send electronic communications to Client in relation to any matter relating to Client use of the Service, including the Agreement (and revisions or amendments to the Agreement), notices or disclosures regarding the Service and payment authorizationsauthorisations. Particular communications will be handled as follows: (i) The Agreement will be provided to Client at the sign-up in a printable form; (ii) Changes to this Agreement after the sign-up will be provided in an email sent to Client email address and/or on the Issuer’s website for the Service or the online accountService; (iii) Except where this Agreement provides otherwise, a notice to terminate this Agreement will be provided in an email sent to Client email address; (iv) Information about balance or transactions or statements will be made available in Client’s account via e-mail or SMS or via the User Interface of the Service accessible online via Internet or in the online account in transaction historyonline; (v) Information about a suspension of the Service will be made available in Client’s account accessible online via Internet e-mail or in SMS or via the online accountUser Interface of the Service accessible; and (vi) Information about the rejection of transactions with e-money GiftCard will be made available in Client’s account via e- mail or SMS sent to the phone from which the Card is activated or via the User Interface of the Service accessible online via Internet or in the online account in transaction history.online; 18.4 Client should maintain copies of electronic communications by printing a paper copy or saving an electronic copy, and information that is provided to Client in an electronic format is provided under the assumption that Client will be able to print or save such information. 18.5 Any legal notice or subpoena sent to us Issuer under this Agreement has to should be sent by registered post to our Issuer’s address of registered office: iCARD AD, stated below in this Agreement.Business Park Varna B1, Varna, 9009, and marked for the attention of "Issuer GiftCard Team", except that: 18.5.1 (i) Notification of loss, theft, unauthorized use or security breach of the cards, account, POS terminal, mobile application or other payment instruments, must be made immediately to the Contact Center of myPOS ServiceIssuer, on numbers printed on the back of the card or published on the website for the Service or in the online account, notified to Client by Issuer or has to be sent, as soon as possible, through "Contact us" on Issuer’s website for the Service; (ii) Notification of application for Card, purchase of e-money, redemption of e-money and/or termination of Wallet and this Agreement should be sent through "Contact us" on Issuer’s website for the Service. (iii) Notification by Client that Client does not agree to the amendment of the Agreement and wishes to terminate the Agreement prior to entry into force of the amendments or notification on termination of Agreement should be sent through "Contact us" on Issuer’s website for the Service. (iv) Customers claims for refunds of unauthorized transactions have to be sent to Issuer with clear explanation of the claim, reasons why do the Clien believe that the transaction is unauthorized and a request for refund, via e-mail through the from Client’s registered e-mail of for the Client Service to the e-mail, published on the website for the Service Service: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇, or . Issuer reserves its right not to honour requests for refunds of unauthorized transactions made via the chat available in the online account channel of the Client;communication.

Communications and Notices. 18.1 18.1. All information will be made available or provided to Client in an easily accessible manner, in English language or other language supported by usEnglish, in a clear and comprehensible form. Any other information which we may provide the Client with in another language shall be only for the Client’s convenience and the English version shall prevail. For each transaction made through the Service we shall provide to the Client information about its execution deadline, the fees to which Client will be subject and, if applicable, a breakdown of the fees, provided such information is requested prior to execution. Furthermore, once the fees have been debited from Client’s myPOS account, we shall provide the Client with the following information: (i) a reference number that enables Client to identify each payment and, if applicable, information about the beneficiary; (ii) the amount involved in each paymentpayment (including the currency); (iii) the amount of any fees charged and, if applicable, the corresponding breakdown; (iv) where applicable, the exchange rate used in respect of the payment; and (ivv) the date of debit or receipt of a payment order. The Client is entitled to request this information to be provided or made accessible regularly, at least once a month, free of charge, provided that Client is allowed to store this information and reproduce it without changes. 18.2 18.2. In the event of suspected or actual fraud with the myPOS account of the Client, we will contact the Client by the registered phone number or the registered email address for the Client. 18.3. Statements, notices and other communications to Client may be made by mail, email, postings on our website for the Service, by notifications via chat in Client’s online account or Client’s profile for the Service, push or other notifications to the mobile phone, registered for the Service or other reasonable means. 18.3 18.4. We may communicate with Client regarding the Service by means of electronic communications, including (a) sending email to Client email address or (b) posting notices or communications on the website for the Service, or (c) sending notifications via chat services. The Client agrees that we may send electronic communications to Client in relation to any matter relating to Client use of the Service, including the Agreement (and revisions or amendments to the Agreement), notices or disclosures regarding the Service and payment authorizationsauthorisations. Particular communications will be handled as follows: (i) 18.4.1. The Agreement will be provided to Client at the sign-up in a printable form; (ii) 18.4.2. Changes to this Agreement after the sign-up will be provided in an email sent to Client email address and/or on the website for the Service or the online account; (iii) 18.4.3. Except where this Agreement provides otherwise, a notice to terminate this Agreement will be provided in an email sent to Client email address; (iv) 18.4.4. Information about balance or transactions or statements will be made available in Client’s account accessible online via Internet or in the online account in transaction history; (v) 18.4.5. Information about a suspension of the Service will be made available in Client’s account accessible online via Internet or in the online account; and (vi) 18.4.6. Information about the rejection of transactions with e-money will be made available in Client’s account accessible online via Internet or in the online account in transaction history. 18.4 18.5. Client should maintain copies of electronic communications by printing a paper copy or saving an electronic copy, and information that is provided to Client in an electronic format is provided under the assumption that Client will be able to print or save such information. 18.5 18.6. Any legal notice notice, claim or subpoena sent to us under this Agreement has to be sent by registered post to our address of registered office, stated below in this Agreement. 18.5.1 18.6.1. Notification of loss, theft, unauthorized unauthorised use or security breach of the cards, account, POS terminal, mobile application or other payment instruments, must be made immediately to the Contact Center Centre of myPOS Service, on numbers printed on the back of the card or published on the website for the Service or in the online account, or has to be sent, as soon as possible, via e-mail through the registered e-mail of the Client to the e-mail, published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇, or via chat available in the online account of the Client; 18.6.2. Notification of application for Card, purchase of e-money in a currency other than the Primary currency of the account, redemption of e-money upon termination of this Agreement should be sent via the registered e-mail of the Client to the e-mail of published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇ or via chat available in the online account of the Client; 18.6.3. Notification by Client that Client does not agree to the amendment of the Agreement and wishes to terminate the Agreement prior to entry into force of the amendments should be sent via the registered e-mail of the Client to the e-mail, published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇ or via chat available in the online account of the Client; 18.6.4. Complaints have to be sent to us with clear explanation of the complaint via e-mail from the registered e-mail of the Client to the e-mail, published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇ or via chat available in the online account of the Client; 18.6.5. Claims for refunds of unauthorised transactions have to be sent to us with a clear explanation of the claim, reasons why the Client believes that the transaction is unauthorised and request for refund. Claims must be sent via e-mail from the registered e-mail of the Client to the e-mail, published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇. We reserve our right not to honour requests for refunds of unauthorised transactions made via the chat channel of communication. 18.7. Any request for general information has to be sent to us only via e-mail at ▇▇▇▇@▇▇▇▇▇.▇▇▇.

Communications and Notices. 18.1 All information will be made available or provided to Client in an easily accessible manner, in English language or other language supported by usEnglish, in a clear and comprehensible form. Any other information which we may provide you with in another language shall be only for your convenience and the English version shall prevail. For each transaction made through the Service we shall provide to the Client information about its execution deadline, the fees to which Client will be subject and, if applicable, a breakdown of the fees, provided such information is requested prior to execution. Furthermore, once the fees have been debited from Client’s myPOS account, we shall provide the Client with the following information: (i) a reference number that enables Client to identify each payment and, if applicable, information about the beneficiary; (ii) the amount involved in each payment; (iii) the amount of any fees charged and, if applicable, the corresponding breakdown; and (iv) the date of debit or receipt of a payment order. Client is entitled to request this information to be provided or made accessible regularly, at least once a month, free of charge, provided that Client is allowed to store this information and reproduce it without changes. 18.2 Statements, notices and other communications to Client may be made by mail, email, postings on our website for the Service, by notifications via chat in Client’s online account or Client’s profile for the Service, push or other notifications to the mobile phone, registered for the Service or other reasonable means. 18.3 We may communicate with Client regarding the Service by means of electronic communications, including (a) sending email to Client email address or (b) posting notices or communications on the website for the Service, or (c) sending notifications via chat services. Client agrees that we may send electronic communications to Client in relation to any matter relating to Client use of the Service, including the Agreement (and revisions or amendments to the Agreement), notices or disclosures regarding the Service and payment authorizations. Particular communications will be handled as follows: (i) The Agreement will be provided to Client at the sign-up in a printable form; (ii) Changes to this Agreement after the sign-up will be provided in an email sent to Client email address and/or on the website for the Service or the online account; (iii) Except where this Agreement provides otherwise, a notice to terminate this Agreement will be provided in an email sent to Client email address; (iv) Information about balance or transactions or statements will be made available in Client’s account accessible online via Internet or in the online account in transaction history; (v) Information about a suspension of the Service will be made available in Client’s account accessible online via Internet or in the online account; and (vi) Information about the rejection of transactions with e-money will be made available in Client’s account accessible online via Internet or in the online account in transaction history. 18.4 Client should maintain copies of electronic communications by printing a paper copy or saving an electronic copy, and information that is provided to Client in an electronic format is provided under the assumption that Client will be able to print or save such information. 18.5 Any legal notice notice, claim or subpoena sent to us under this Agreement has to be sent by registered post to our address of registered office, stated below in this Agreement. 18.5.1 i) Notification of loss, theft, unauthorized use or security breach of the cards, account, POS terminal, mobile application or other payment instruments, must be made immediately to the Contact Center Centre of myPOS Service, on numbers printed on the back of the card or published on the website for the Service or in the online account, or has to be sent, as soon as possible, via e-mail through the registered e-mail of the Client to the e-mail, published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇, or via chat available in the online account of the Client; ii) Notification of application for Card, purchase of e-money in a currency other than the Primary currency of the account, redemption of e-money upon termination of this Agreement should be sent via the registered e-mail of the Client to the e-mail of published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇ or via chat available in the online account of the Client; iii) Notification by Client that Client does not agree to the amendment of the Agreement and wishes to terminate the Agreement prior to entry into force of the amendments should be sent via the registered e-mail of the Client to the e-mail, published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇ or via chat available in the online account of the Client; iv) Customers complaints have to be sent to us with clear explanation of the complaint via e-mail from the registered e-mail of the Client to the e-mail, published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇ or via chat available in the online account of the Client; v) Customers claims for refunds of unauthorized transactions have to be sent to us with a clear explanation of the claim, reasons why the Client believes that the transaction is unauthorized and request for refund. Claims must be sent via e-mail from the registered e-mail of the Client to the e-mail, published on the website for the Service ▇▇▇▇@▇▇▇▇▇.▇▇▇. We reserve our right not to honour requests for refunds of unauthorized transactions made via the chat channel of communication. 18.6 Any request for general information has to be sent to us only via e-mail at ▇▇▇▇@▇▇▇▇▇.▇▇▇.

Communications and Notices. 18.1 18.1. All information will be made available or provided to Client in an easily accessible manner, in English language or other language supported by useasily understandable language, in a clear and comprehensible formform and in English. For each transaction made through the Service we Issuer shall provide to the Client information about its execution deadline, the fees to which Client will shall be subject and, if applicable, a breakdown of the fees, provided such information is requested prior to execution. Furthermore, once the fees have been debited from Client’s myPOS account, we Issuer shall provide the Client with the following information: (i) a reference number that enables Client to identify each payment and, if applicable, information about the beneficiary; (ii) the amount involved in each payment; (iii) the amount of any fees charged and, if applicable, the corresponding breakdown; and (iv) the date of debit or receipt of a payment order. Client is entitled to request this information to be provided or made accessible regularly, at least once a month, free of charge, provided that Client is allowed to store this information and reproduce it without changes. 18.2 18.2. Statements, notices and other communications to Client may be made by mail, email, postings on our the Issuer’s website for the Service, by notifications via chat in Client’s online account for the Service or other reasonable means. 18.3 We 18.3. Issuer may communicate with Client regarding the Service by means of electronic communications, including (a) sending email to Client email address or (b) posting notices or communications on the Issuer’s website for the Service, or (c) sending notifications via chat services. Client agrees that we Issuer may send electronic communications to Client in relation to any matter relating to Client use of the Service, including the Agreement (and revisions or amendments to the Agreement), notices or disclosures regarding the Service and payment authorizations. Particular communications will be handled as follows: (i) The Agreement will be provided to Client at the sign-up in a printable form; (ii) Changes to this Agreement after the sign-up will be provided in an email sent to Client email address and/or on the Issuer’s website for the Service or the online accountService; (iii) Except where this Agreement provides otherwise, a notice to terminate this Agreement will be provided in an email sent to Client email address; (iv) Information about balance or transactions or statements will be made available in Client’s account via e-mail or SMS or via the User Interface of the Service accessible online via Internet or in the online account in transaction historyonline; (v) Information about a suspension of the Service will be made available in Client’s account accessible online via Internet e-mail or in SMS or via the online accountUser Interface of the Service accessible; and (vi) Information about the rejection of transactions with e-money GiftCard will be made available in Client’s account via e- mail or SMS sent to the phone from which the Card is activated or via the User Interface of the Service accessible online via Internet or in the online account in transaction history.online; 18.4 18.4. Client should maintain copies of electronic communications by printing a paper copy or saving an electronic copy, and information that is provided to Client in an electronic format is provided under the assumption that Client will be able to print or save such information. 18.5 18.5. Any legal notice or subpoena sent to us Issuer under this Agreement has to should be sent by registered post to our Issuer’s address of registered office: iCARD AD, stated below in this Agreement.Business Park Varna B1, Varna, 9009, and marked for the attention of "Issuer GiftCard Team", except that: 18.5.1 (i) Notification of loss, theft, unauthorized use or security breach of the cards, account, POS terminal, mobile application or other payment instruments, must be made immediately to the Contact Center of myPOS ServiceIssuer, on numbers printed on the back of the card or published on the website for the Service or in the online account, notified to Client by Issuer or has to be sent, as soon as possible, through "Contact us" on Issuer’s website for the Service; (ii) Notification of application for Card, purchase of e-money redemption of e-money and/or termination of Wallet and this Agreement should be sent through "Contact us" on Issuer’s website for the Service or via e-mail through the from Client’s registered e-mail of for the Client Service to the e-mail, published on the website for the Service Service: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇, . (iii) Notification by Client that Client does not agree to the amendment of the Agreement and wishes to terminate the Agreement prior to entry into force of the amendments or notification on termination of Agreement should be sent through "Contact us" on Issuer’s website for the Service or via chat available in e-mail from Client’s registered e-mail for the online account Service to the e-mail, published on the website for the Service: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇. (iv) Customers claims for refunds of unauthorized transactions have to be sent to Issuer with clear explanation of the claim, reasons why the Client believes that the transaction is unauthorized and a request for refund, via e-mail from Client;’s registered e-mail for the Service to the e-mail, published on the website for the Service: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇. Issuer reserves its right not to honour requests for refunds of unauthorized transactions made via the chat channel of communication.

Communications and Notices. 18.1 All information will be made available or provided to Client in an easily accessible manner, in English language or other language supported by useasily understandable language, in a clear and comprehensible formform and in English. For each transaction made through the Service we Issuer shall provide to the Client information about its execution deadline, the fees to which Client will shall be subject and, if applicable, a breakdown of the fees, provided such information is requested prior to execution. Furthermore, once the fees have been debited from Client’s myPOS account, we Issuer shall provide the Client with the following information: (i) a reference number that enables Client to identify each payment and, if applicable, information about the beneficiary; (ii) the amount involved in each payment; (iii) the amount of any fees charged and, if applicable, the corresponding breakdown; and (iv) the date of debit or receipt of a payment order. Client is entitled to request this information to be provided or made accessible regularly, at least once a month, free of charge, provided that Client is allowed to store this information and reproduce it without changes. 18.2 Statements, notices and other communications to Client may be made by mail, email, postings on our the Issuer’s website for the Service, by notifications via chat in Client’s online account for the Service or other reasonable means. 18.3 We Issuer may communicate with Client regarding the Service by means of electronic communications, including (a) sending email to Client email address or (b) posting notices or communications on the Issuer’s website for the Service, or (c) sending notifications via chat services. Client agrees that we Issuer may send electronic communications to Client in relation to any matter relating to Client use of the Service, including the Agreement (and revisions or amendments to the Agreement), notices or disclosures regarding the Service and payment authorizationsauthorisations. Particular communications will be handled as follows: (i) The Agreement will be provided to Client at the sign-up in a printable form; (ii) Changes to this Agreement after the sign-up will be provided in an email sent to Client email address and/or on the Issuer’s website for the Service or the online accountService; (iii) Except where this Agreement provides otherwise, a notice to terminate this Agreement will be provided in an email sent to Client email address; (iv) Information about balance or transactions or statements will be made available in Client’s account via e-mail or SMS or via the User Interface of the Service accessible online via Internet or in the online account in transaction historyonline; (v) Information about a suspension of the Service will be made available in Client’s account accessible online via Internet e-mail or in SMS or via the online accountUser Interface of the Service accessible; and (vi) Information about the rejection of transactions with e-money GiftCard will be made available in Client’s account via e- mail or SMS sent to the phone from which the Card is activated or via the User Interface of the Service accessible online via Internet or in the online account in transaction history.online; 18.4 Client should maintain copies of electronic communications by printing a paper copy or saving an electronic copy, and information that is provided to Client in an electronic format is provided under the assumption that Client will be able to print or save such information. 18.5 Any legal notice or subpoena sent to us Issuer under this Agreement has to should be sent by registered post to our Issuer’s address of registered office: ▇▇▇▇▇ AD, stated below in this Agreement76a ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ Bivd., Sofia 1407, and marked for the attention of "Issuer GiftCard Team", except that: 18.5.1 (i) Notification of loss, theft, unauthorized use or security breach of the cards, account, POS terminal, mobile application or other payment instruments, must be made immediately to the Contact Center of myPOS ServiceIssuer, on numbers printed on the back of the card or published on the website for the Service or in the online account, notified to Client by Issuer or has to be sent, as soon as possible, through "Contact us" on Issuer’s website for the Service; (ii) Notification of application for Card, purchase of e-money, redemption of e-money and/or termination of Wallet and this Agreement should be sent through "Contact us" on Issuer’s website for the Service. (iii) Notification by Client that Client does not agree to the amendment of the Agreement and wishes to terminate the Agreement prior to entry into force of the amendments or notification on termination of Agreement should be sent through "Contact us" on Issuer’s website for the Service. (iv) Customers claims for refunds of unauthorized transactions have to be sent to Issuer with clear explanation of the claim, reasons why does the Clien believe that the transaction is unauthorized and a request for refund, via e-mail through the from Client’s registered e-mail of for the Client Service to the e-mail, published on the website for the Service Service: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇, or . Issuer reserves its right not to honour requests for refunds of unauthorized transactions made via the chat available in the online account channel of the Client;communication.