Communications with Customers. United shall not prohibit or otherwise restrict Provider, when acting within the lawful scope of practice, from advising or advocating on behalf of a Customer for the following: i) The Customer’s health status, medical care, or treatment options, including any alternative treatment that may be self-administered; ii) Any information the Customer needs in order to decide among all relevant treatment options; iii) The risks, benefits, and consequences of treatment or non-treatment; or iv) The Customer’s right to participate in decisions regarding his or her health care, including the right to refuse treatment, and to express preferences about future treatment decisions. United also shall not prohibit a Provider from advocating on behalf of a Customer in any grievance system, utilization review process, or individual authorization process to obtain necessary health care services.
Appears in 3 contracts
Sources: Pennsylvania Government Programs Regulatory Requirements Appendix, Provider Agreement, Provider Agreement