Complaint Escalation Sample Clauses

Complaint Escalation. If you have a complaint about anything to do with ▇▇▇▇▇, we’d like to hear from you. Your complaint could be about: an incident you’ve raised in JIRA, our level of response, not having received a timely status update on your trouble ticket, our staff, or how your incident is being handled. All of ▇▇▇▇▇’▇ Supporters and Account Managers are trained to deal with complaints and our goal is to resolve your concerns as quickly as possible. We will aim to tailor any proposed resolutions to provide a fair and reasonable outcome for all parties involved. Once accepted, we will aim to deliver our mutually agreed resolution to you within an agreed time frame.
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Complaint Escalation. If you have a complaint about anything to do with ▇▇▇▇▇, we’d like to hear from you. Your complaint could be about: an incident you’ve raised in JIRA, our level of response, not having received a timely status update on your trouble ticket, our staff, or how your incident is being handled. All of ▇▇▇▇▇’▇ Supporters and Account Managers are trained to deal with complaints and our goal is to resolve your concerns as quickly as possible. We will aim to tailor any proposed resolutions to provide a fair and reasonable outcome for all parties involved. Once accepted, we will aim to deliver our mutually agreed resolution to you within an agreed time frame. How to complain to us In the first instance, we recommend that you contact the Supporter working on your incident, either via the JIRA ticket, by emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or by telephoning the support number listed in the ‘Contact Us’ section of this document. If you are unable to get a satisfactory resource or action, you have the option to telephone us and ask to speak to the Support team lead. If after communication with the team lead you wish to further escalate the incident, then please ask to talk to the Head of Customer Support. In the unlikely event that you are not satisfied with the outcome of your conversation with the Head of Customer Support, we recommend that you contact your assigned Account Manager. 1st Contact Escalation to 2nd contact Escalation to 3rd contact Escalation to 4th contact Emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, or phoning the relevant product support number Telephoning the relevant product Support for Compatible versions of EDM All PowerDesk customers will always be on the most recent version due to PowerDesk being a Software as a Service system. For Nordic customers that have PowerDesk integrated to EDM, ▇▇▇▇▇ will support only versions of EDM defined in the compatibility matrix. Versions of EDM that are no longer in the matrix will automatically transition into End of Support Life . New or existing PowerDesk functionality may be degraded or partially disabled until EDM is updated. ▇▇▇▇▇ will share a compatibility matrix and endeavour to communicate any impacts of falling behind in advance of impactful PowerDesk updates so that customers have time to schedule EDM upgrades. While support will be provided to assist customers to update EDM, there will be no support available for any PowerDesk issues while EDM version is out of date. ▇▇▇▇▇ reserves the right to termina...
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Complaint Escalation. Should a Customer have to call Company back more than once to have a Complaint resolved, Company shall escalate the Complaint and involve the CSR’s supervisor. Escalated complaints shall be resolved within two (2) Business Days.
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Related to Complaint Escalation

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Complaint Procedure Section 1. Complaints involving charges of sexual harassment, crime (whether misdemeanor or felony), or charges of discrimination are explicitly excluded from consideration under this Article. Such charges shall be pursued under appropriate laws, policies and procedures. Section 2. Complaints by students which fall within the purview of District Student Grievance Procedures shall be processed and investigated under that procedure and shall not be subject to the provisions of this Article. Any subsequent disciplinary action resulting from the Student Grievance Procedures will be discussed with the Adjunct Faculty Member in a separate meeting and the Adjunct Faculty Member will be given the opportunity to have a union representative present; no Member shall be disciplined without just cause. Section 3. Any complaint about an Adjunct Faculty Member shall be immediately investigated by the President or designee. If the complaint appears to have substance, the complaint and the name of the person making the complaint should generally be provided to the Adjunct Faculty Member within fourteen (14) calendar days of receipt of the complaint. Section 4. The complaint and the results of the investigation conducted by the President or designee shall be put into writing. If the investigation appears to substantiate the complaint, as soon as possible after such determination has been made, the President or designee shall meet with the Adjunct Faculty Member to discuss the issues which seem to be involved. The Adjunct Faculty Member may be represented by the Association during this meeting. Section 5. If, after the meeting prescribed in Section 4, there appears to be cause, the person making the complaint shall meet with the President or designee and the Adjunct Faculty Member in an attempt to further understand the complaint or to respond to the complaint and reach a settlement. The Adjunct Faculty Member may be represented by the Association during this meeting. Section 6. If the complaint cannot be settled to the satisfaction of all parties during the meeting provided for in Section 5, the Adjunct Faculty Member may prepare a written response to the complaint. The response shall be attached to the complaint. The complaint and the Adjunct Faculty Member’s response shall be placed in the Adjunct Faculty Member’s Personnel file. Section 7. At any point at which the complaint is judged to be untrue or unsubstantiated, all records of the complaint shall be removed from the personnel file.

  • Escalation If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher level of management. The Supplier will have 30 calendar days to cure an outstanding issue.