Common use of Complaint Handling Clause in Contracts

Complaint Handling. 6.4.1 Distributor will comply with all reasonable requests in connection with the investigation of any product/service complaint. 6.4.2 Distributor will forward each complaint to ThermoGenesis in a timely manner (with 3 days). 6.4.3 Distributor will do the initial MDR reportable assessment. If a reportable event is probable, the distributor is required to notify ThermoGenesis immediately (within 4 hours of the decision).