Common use of Complaint Handling Clause in Contracts

Complaint Handling. The Parties agree that they will collaborate to promote consistency in complaint management practices and principles to achieve effective outcomes for consumers, which may involve collaboration on complaint handling on emerging national issues and for national projects focussed on complaint handling. However, the Parties acknowledge that some Parties do not take an active role in complaint handling and will therefore have limited involvement in any collaboration on complaint management practices and principles.