Complaint Handling. 26.1. We operate a complaint-handling system that you can use free of charge. It allows you to submit complaints to us across a range of issues, and we will deal with any complaints transparently, equally and proportionately. 26.2. You can submit a complaint to us via the Partner Hub, email or telephone. For the contact details, please refer to our contact section in the Partner Hub. All complaints will be dealt with appropriately by the person receiving them, and as part of that may then be escalated internally so that the appropriate ▇▇▇▇▇▇▇▇.▇▇▇ internal team can then consider it and respond to you (for example, we have internal compliance and legal teams that deal with certain types of complaint). We will respond to all complaints as soon as we reasonably can.
Appears in 1 contract
Complaint Handling. 26.1. We operate a complaint-handling system that you can use free of charge. It allows you to submit complaints to us across a range of issues, and we will deal with any complaints transparently, equally and proportionately.
26.2. You can submit a complaint to us via the Partner Hub, email or telephone. For the contact details, please refer to our contact section in the Partner Hub. All complaints will be dealt with appropriately by the person receiving them, and as part of that may then be escalated internally so that the appropriate ▇▇▇▇▇▇▇▇▇▇.▇▇▇ internal team can then consider it and respond to you (for example, we have internal compliance and legal teams that deal with certain types of complaint). We will respond to all complaints as soon as we reasonably can.
Appears in 1 contract
Complaint Handling. 26.1. We operate a complaint-handling system that you can use free of charge. It allows you to submit complaints to us across a range of issues, and we will deal with any complaints transparently, equally and proportionately.
26.2. You can submit a complaint to us via the Partner HubHub , email or telephone. For the contact details, please refer to our contact section in the Partner HubHub . All complaints will be dealt with appropriately by the person receiving them, and as part of that may then be escalated internally so that the appropriate ▇▇▇▇▇▇▇▇.▇▇▇ internal team can then consider it and respond to you (for example, we have internal compliance and legal teams that deal with certain types of complaint). We will respond to all complaints as soon as we reasonably can.
Appears in 1 contract
Sources: General Terms and Conditions