Common use of Complaint Handling Clause in Contracts

Complaint Handling. JJPI shall be responsible for interacting with customers regarding complaints and other product performance issues. Diametrics shall be responsible for all product performance complaint issues and will maintain MDR and other product performance tracking systems. JJPI shall reasonably cooperate with Diametrics in connection with its obligations under this Section 4.06 and provide to Diametrics, on a timely basis to permit Diametrics to fulfill its regulatory obligations, the necessary reports relating to complaints and product performance issues relating to the Products. Upon reasonable request by Diametrics, JJPI shall make such reports (on behalf of Diametrics, if appropriate) directly to the appropriate regulatory authorities. In addition, JJPI shall maintain a tracking system for the Products, and shall provide such information to Diametrics upon reasonable request. Diametrics shall have the right to review and audit JJPI's complaint handling and product tracking systems for the Products, upon reasonable request during normal business hours. JJPI and Diametrics shall each be responsible for bearing their own costs associated with all complaint analyses and evaluations. Diametrics shall be responsible for bearing the cost of product replacement attributable to the failure of Product to comply with the requirements set forth in this Agreement. Diametrics shall, within 30 days following receipt of a returned Product, provide JJPI a written report of the results of the analysis and corrective actions taken with respect to such Product complaint.