Complaint Record Sample Clauses

The Complaint Record clause establishes a formal process for documenting and tracking complaints related to the agreement or services provided. It typically requires that all complaints be recorded in a designated log or system, including details such as the nature of the complaint, the date received, and any actions taken in response. This clause ensures transparency and accountability by creating a clear record of issues raised and how they are addressed, helping to resolve disputes efficiently and improve service quality.
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Complaint Record. An employee may attach a written statement to any material placed in his/her personnel file under the provisions of this article. In the event a complaint results in a written reprimand, suspension, or termination, the employee may file a disciplinary grievance consistent with the provisions of this Agreement's article on Discipline and Dismissal.
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Complaint Record. An employee may attach a written statement to any material to be placed in his/her personnel file under the provisions of this Article. Any action taken by the District as a result of a complaint shall be for just cause and may be appealed through the Grievance Procedure.
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Complaint Record. Four environmental complaints (4 in March 2012) regarding the construction noise and water quality were recorded during the reporting period. The first complaint was received by ICC on 8 Mar 12 regarding mud drop from the site on the carriageway in Tuen Mun Road (Tsuen Wan Bound) near Pui To Road. As confirmed by the Contractor and Supervising Officer’s Representative, the complaint was related to mud drop from the site to the carriageway on 8 Mar 12. Immediate investigation has been conducted by Contractors. It was found that the mud in Tuen Mun Road (Tsuen Wan Bound) near Pui To Road was dropped on the carriageway due to vehicles leaving from site with insufficient wheel washing time. Actions have been taken by the contractors. ▇▇▇ drops has been cleared immediately following the complaint. All vehicles’ bodies and wheels are ensured to be cleaned of muds before leaving the site. Weekly site inspections by ET on 15 Mar and 22 Mar 22 revealed that the site condition was satisfactory and no muddy trail was observed on the carriageway. Based on the above information, it is therefore concluded that the complaint was work related under the Project. In view of this, ET recommended that the Contractor should undertake following mitigation measures to minimize the nuisance. 1. Raise wheel washing awareness among the site workers. 2. Sufficient wheel washing time is required. 3. Frequent inspections should be carried out on-site to ensure vehicles are cleaned of muds before leaving. 4. Site entrance cleaning should be regular enough that runoff from the site could be minimized. 5. All site exit points should be paved with concrete, bituminous materials or hardcores. The second complaint was received by ICC on 11 Mar 12 regarding noise nuisance of night works on Tuen Mun Road (Between New Town Mansion and Parklane Square) As confirmed by the Contractor and Supervising Officer’s Representative, the related night works was carried out in Tuen Mun Road (Between New Town Mansion and Parklane Square). The noise nuisance was mainly caused by road paving works. On Saturday Midnight, 1 unit of road marking material boiler enclosed with movable acoustic enclosures, 1 unit of paver (QPME), 1 unit of roller (QPME), 1 unit of generator and 1 unit of roller equipped with sound baffles and silencers, and 2 units of lorries have been deployed. The relevant construction noise permit (CNP) no. GW-RW0840-11 was obtained for the road paving works in the designated area prior to comm...
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Complaint Record. All communication and information pertaining to the current status and resolution of complaints must be maintained in servicing files as well as a separate complaint history file detailing: date complaint received, name of individual assigned, nature of complaint, status of complaint (e.g., open, resolved), and action taken. Independent Evaluation of Loan Modification Denials
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Complaint Record. One environmental complaint regarding air quality was recorded during the reporting period. The complaint was received by ICC on 30 Dec 13 related to the dust disturbance from nearby construction sites at Tuen Mun Road (near Chi Lok Garden). As confirmed by the Contractor and Supervising Officer’s Representative, the roof works was carried out in the nearby on the noise enclosure. It is anticipated that the nuisance was mainly due to the construction activities. As no other construction sites were in operation during the complaint period, it is concluded that the complaint was work-related under the Project. Highways Department Agreement No. HMW 5/2009 (EP) Traffic Improvements to Tuen Mun Road Town Centre Section Quarterly Environmental Monitoring and Audit Summary Report (November 2013 to January 2014) In accordance with the Action/Event Plan, additional 1-hr TSP monitoring was undertaken on 6 and 8 Jan 14 at the closest air monitoring station AM4 (The Chinese Manufacturers' Association Of Hong Kong ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇ Secondary School). The monitoring results are summarized as follow: Date Time 1- hr TSP (ug/m3) 6 Jan 14 13:10 – 14:10 55 14:10 – 15:10 56 15:10 – 16:10 49 8 Jan 14 13:30 – 14:30 68 14:30 – 15:30 52 15:30 – 16:30 58 The monitoring results are well below the Action Level (294 ug/m3) and Limit Level (500 ug/m3). ET’s on-site observations during the monitoring also suggested that no abnormal construction activities were observed within the site area. Nevertheless, ET recommended that the Contractor should undertake following mitigation measures to minimize the nuisance. 1. Well-maintain the machines condition to minimize exhaust emission; 2. Spray water while loading, unloading or transfer operation of the dusty materials; and 3. Provide the covering of the dusty materials and stockpiles. The updated statistical summary of complaint is presented in Table 6.1. The updated complaint logs (C042) of the Project in the reporting period are shown in Appendix G. 01/11/10 – 30/11/10 1 1 Noise Yes (Ref.: C001) Closed on 30 Nov 10. 01/02/11 – 28/02/11 1 2 Noise Yes (Ref.: C002) Closed on 2 Mar 11. 01/03/11 – 31/03/11 0 2 - - - 01/04/11 – 30/04/11 2 4 Water Yes (Ref.: C003) Closed on 16 Apr 11. Noise Yes (Ref.: C004) Closed on 16 May 11. 01/05/11 – 31/05/11 1 5 Water Yes (Ref.: C005) Closed on 10 Jun 11. 01/06/11 – 30/06/11 1 6 Air Yes (Ref.: C006) Closed on 23 Jun 11.
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Complaint Record. An Airline's consumer complaint record for a particular month is measured by its number of consumer complaints per 100,000 passengers enplaned (rounded to two decimal places), as reported for that month by the DOT.
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Complaint Record. No environmental complaint was recorded during the reporting period. The updated statistical summary of complaint is presented in Table 6.1. 01/11/10 – 30/11/10 1 1 Noise Yes (Ref.: C001) Closed on 30 Nov 10. 01/02/11 – 28/02/11 1 2 Noise Yes (Ref.: C002) Closed on 2 Mar 11. 01/03/11 – 31/03/11 0 2 - - - 01/04/11 – 30/04/11 2 4 Water Yes (Ref.: C003) Closed on 16 Apr 11. Noise Yes (Ref.: C004) Closed on 16 May 11. 01/05/11 – 31/05/11 1 5 Water Yes (Ref.: C005) Closed on 10 Jun 11. 01/06/11 – 30/06/11 1 6 Air Yes (Ref.: C006) Closed on 23 Jun 11.
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Related to Complaint Record

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  • Patient Records Upon termination of this Agreement, the New PC shall retain all patient dental records maintained by the New PC or the MSO in the name of the New PC. During the term of this Agreement, and thereafter, the New PC or its designee shall have reasonable access during normal business hours to the New PC's and the MSO's records, including, but not limited to, records of collections, expenses and disbursements as kept by the MSO in performing the MSO's obligations under this Agreement, and the New PC may copy any or all such records.

  • Complaint To commence a proceeding, the complaining party (or parties) shall provide by certified mail, return receipt requested, a written Complaint to the BCBSA Corporate Secretary (which shall also constitute service on BCBSA if it is a respondent) and to any Plan(s) and/or Controlled Affiliate(s) named therein. The Complaint shall contain:

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Complaint Stage It is the mutual desire of the Parties that the complaints of employees shall be adjusted as quickly as possible. An employee who has a complaint must bring that complaint to the attention of the immediate Manager within five (5) working days of when the employee became or ought reasonably to have become aware of the occurrence that gave rise to the complaint. It is understood that no employee has a grievance until the immediate Manager has been given an opportunity to adjust the complaint and verbally reply, which shall be a maximum of three (3) working days from the presentation of the complaint.