Common use of Complaints and concerns Clause in Contracts

Complaints and concerns. Please address any complaint or concern to the person in charge, in the first instance, and if the matter is not resolved within a reasonable period, please refer it to the nursery manager. Please also refer to our complaints and compliments policy which shall apply to any complaints received by us. Please refer to the CCL 2.0 Compliments & Complaints policy. Please ask for a copy of it if necessary. We are registered and regulated by Ofsted who can be contacted regarding any complaint you may have about your child's childcare, you can ring 0300 123 1231 or you can write to them at: Applications, Regulatory and Contact (ARC) Team Ofsted Piccadilly Gate Store Street Manchester. M1 2WD ▇▇▇.▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇-▇▇▇▇▇-▇▇▇-▇▇▇▇▇▇▇▇▇