Common use of Complaints and concerns Clause in Contracts

Complaints and concerns. The Shared Lives scheme has a complaints procedure that is explained in the Service User Guide and the Shared Lives carers’ Handbook. The complaints procedure can be used by both and The Shared Lives scheme has a policy and procedure for safeguarding vulnerable adults in line with local adult protection policies. It will be followed if there are any concerns or allegations of abuse or neglect concerning the person in the Shared Lives arrangement. The Shared Lives arrangement fee which is paid to the Shared Lives carer for long term accommodation and support arrangements and to intermediate support arrangements where the person lives with the Shared Lives carer made up of three parts: A payment for assessed care and support needs which is paid from the local authority, health, a personal budget, or someone self-funding. This payment is made directly to the Shared Lives carer. A payment for accommodation which is usually paid for by housing benefit, or if the person living in Shared Lives is ineligible they will need to pay this themselves A payment for food, utilities, household bills etc, which is paid for by the person living in the Shared Lives arrangement from their benefits or other income The arrangement fee received by the Shared Lives carer will be a single payment for the care and support they provide to the person. There will not be any board and lodging or room rent payment made to them. The Shared Lives arrangement fee for these type of arrangements will be set by the Shared Lives scheme. The payment to the Shared Lives carer will include a care and support payment. The fee for this Shared Lives arrangement will be: Care and Support Payment: Board and lodgings: Room rent: Any additional payments to be made to the Shared Lives carer e.g. for provide day care, transport etc) ………………………………… The total payment for this Shared Lives arrangement will be. and is payable to The fee includes i.e. accommodation / care / meals / etc. Will pay a weekly amount of £………………… towards the above fee for board and lodgings (electricity, heating and food). The arrangements for paying this weekly amount are: May be sharing a home with, or visiting And the facilities he/she is welcome to use are:     And the House Rules are:    

Complaints and concerns. The Shared Lives scheme has a complaints procedure that is explained in the Service User Guide and the Shared Lives carers’ Handbook. The complaints procedure can be used by both and The Shared Lives scheme has a policy and procedure for safeguarding vulnerable adults in line with local adult protection policies. It will be followed if there are any concerns or allegations of abuse or neglect concerning the person in the Shared Lives arrangement. The Shared Lives arrangement fee which is paid to the Shared Lives carer for long term accommodation and support arrangements and to intermediate support arrangements where the person lives with the Shared Lives carer made up of three parts: A payment for assessed care and support needs which is paid from the local authority, health, a personal budget, or someone self-funding. This payment is made directly to the Shared Lives carer. A payment for accommodation which is usually paid for by housing benefit, or if the person living in Shared Lives is ineligible they will need to pay this themselves A payment for food, utilities, household bills etc, which is paid for by the person living in the Shared Lives arrangement from their benefits or other income The arrangement fee received by the Shared Lives carer will be a single payment for the care and support they provide to the person. There will not be any board and lodging or room rent payment made to them. The Shared Lives arrangement fee for these type of arrangements will be set by the Shared Lives scheme. The payment to the Shared Lives carer will include a care and support payment, and depending on the length of the arrangement it may also include board and lodgings and room rent payments. The fee for this Shared Lives arrangement will be: Care and Support Payment: Board and lodgings: Room rent: Any additional payments to be made to the Shared Lives carer e.g. for provide day care, transport etc) ………………………………… The total payment for this Shared Lives arrangement will be. and is payable to The fee includes i.e. accommodation / care / meals / etc. Will pay a weekly amount of £………………… towards the above fee for board and lodgings (electricity, heating and food). The arrangements for paying this weekly amount are: May be sharing a home with, or visiting And the facilities he/she is welcome to use are:     And the House Rules are:    