Common use of COMPLAINTS AND GRIEVANCE PROCEDURE Clause in Contracts

COMPLAINTS AND GRIEVANCE PROCEDURE. 6.01 The parties agree that complaints and grievances relating to this Agreement or working conditions generally will be adjusted as quickly as possible. 6.02 Subject to the rights and procedures provided by and under the Police Services Act the parties agree to the complaint and grievance procedure set out below where: a) a difference arises between the parties relating to the interpretation, application or administration of this Agreement or of a decision or award of an arbitrator or Board of Arbitration; or b) an allegation is made that such agreement or decision or award has been violated. When a Member has a complaint or grievance, the Member will within thirty (30) days of such occurrence convey to their immediate supervisor a written statement setting out the facts relevant to the complaint and/or grievance. The Member and the immediate supervisor will make every attempt to resolve the problem at this step. The immediate supervisor will, after consultation with the Chief, render and deliver to the Member a written decision within twenty-one (21) days. Failing satisfactory settlement under Step 1, the Member will within twenty-one (21) days request that his or her Divisional Commander review the written complaint and the decision rendered at Step 1 and attempt to resolve the issue. The Divisional Commander will render and deliver to the Member a written decision within fifteen (15) days. Failing satisfactory settlement under Step 2, the Member will within twenty-one (21) days of receiving the Divisional Commander’s decision communicate his or her complaint and/or grievance in writing to the official representatives of the Association and advise as to his or her wishes with respect to the handling of the complaint and/or grievance.