Common use of Complaints and Recalls Clause in Contracts

Complaints and Recalls. Insulet shall manage all complaints, failure analysis and recalls related to the Product in the Territory in a commercially reasonably manner. In the event of a recall or potential recall of the Product in the Territory, Insulet shall notify and consult with TheraSense with regard to the measures to be taken consistent with good business practice. Such undertaking shall be at Insulet's expense; provided, however, that if the cause of such complaint, failure or recall is a flaw that is also present in the FreeStyle Meter or the Test Strips, then TheraSense shall reimburse Insulet for all reasonable costs incurred. TheraSense shall render commercially reasonable support and information to assist Insulet in managing any complaints, failures or recalls related to the Test Strips or the functioning of the Test Strips with the Remote Controller.