Common use of Complaints and Resolution Clause in Contracts

Complaints and Resolution. In the event of any complaints about the provision of the Services, the Customer’s Contract Manager shall in the first instance contact the Supplier’s Account Manager for resolution. Any complaints raised will be managed in accordance with the Supplier’s complaints procedure. This process ensures that all complaints are dealt with in a professional manner, and to the satisfaction of the Customer. If the complaint is not resolved satisfactorily, or escalation is needed, the Customer’s Contract Manager shall escalate the issue to the Authority for discussion with the Supplier.

Complaints and Resolution. a. In the event of any complaints about the provision of the Services, the Customer’s Contract Manager shall in the first instance contact the Supplier’s Account Manager for resolution. . b. Any complaints raised will be managed in accordance with the Supplier’s complaints procedure. This process ensures that all complaints are dealt with in a professional manner, and to the satisfaction of the Customer. . c. If the complaint is not resolved satisfactorily, or escalation is needed, the Customer’s Contract Manager shall escalate the issue to the Authority for discussion with the Supplier.