Common use of Confirm On Way Clause in Contracts

Confirm On Way. The Contractor agrees to confirm all accepted BDT bookings through the Blue Diamond Driver App. For all BDT bookings accepted by the Contractor, he/she will receive an in-app notification to confirm the booking 90min prior to pick up time. The Contractor will have 45 minutes to confirm. Confirming a booking indicates that the Contractor is aware of the booking, is on schedule to arrive at the pickup point at least 10 minutes prior to pick up time and meets all the criteria outlined on the confirmation notification. If a Contractor fails to confirm a booking within 45min from pickup time he/she will receive an automated phone call from our system advising, they forgot to confirm a booking. If the booking remains unconfirmed, the system will call the driver again 3 minutes later. If still unconfirmed 2 minutes after that BDT management will be notified by the system. Please note, currently BDT management will try to contact the Contractor and confirm he/she is on the way. In the near future we will be automating the process and failure to confirm a booking will result in that booking being deallocated from the Contractor and offered up to the network for reallocation. The Contractor warrants to BDT that he/she forfeits the right to any booking which is reallocated due to the Contractors failure to confirm that booking and there will be no exceptions to this term under any circumstance. Repeated failure to confirm bookings or extended periods of unavailability may result in temporary removal from job access until reviewed by BDT

Appears in 1 contract

Sources: Driver Service Level Agreement

Confirm On Way. The Contractor agrees to confirm all accepted BDT bookings through the Blue Diamond BDT Driver AppAPP (Rideminder). For all BDT bookings accepted by the Contractor, he/she will receive an in-app notification to confirm the booking 90min prior to pick up time. The Contractor will have 45 minutes to confirm. Confirming a booking indicates that the Contractor is aware of the booking, is on schedule to arrive at the pickup point at least 10 minutes prior to pick up time and meets all the criteria outlined on the confirmation notification. If a Contractor fails to confirm a booking within 45min from pickup time he/she will receive an automated phone call from our system advising, they forgot to confirm a booking. If the booking remains unconfirmed, the system will call the driver again 3 minutes later. If still unconfirmed 2 minutes after that BDT management will be notified by the system. Please note, currently BDT management will try to contact the Contractor and confirm he/she is on the way. In the near future we will be automating the process and failure to confirm a booking will result in that booking being deallocated from the Contractor and offered up to the network for reallocation. The Contractor warrants to BDT that he/she forfeits the right to any booking which is is. reallocated due to the Contractors failure to confirm that booking and there will be no exceptions to this term under any circumstance. Repeated failure to confirm bookings or extended periods of unavailability may result in temporary removal from job access until reviewed by BDT.

Appears in 1 contract

Sources: Driver Service Level Agreement